Library Security Clerk

Salary to be commensurate with experience

The hiring range for this position is $18.65 - $23.31 per hour

The deadline to submit applications is July 26, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

• →Provides friendly and professional basic library security as well as customer assistance for library service needs. 
• →Conducts patrols of facilities – both inside and outside. Checks doors and non-public areas to ensure they are secure. 
• →Assists staff in addressing disruptive behavior, customer concerns and other security related incidents but does not detain, restrain, or physically touch customers outside of life-threatening situations. 
• →Consults with Operations Manager as well as supervisory staff for direction on actions to be taken in non-emergency situations. 
• →Completes incident reports and logs them into the electronic database. 
• →Works with staff, contract guard services, and/or emergency services to assist in incident investigations 
• →Observes or reviews security camera footage  
• →Assists with research and programs 
• →Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly). 
• →Conducts general office/administrative/clerical tasks  
• →Checks book/other items in and out, manages patron accounts, places items on hold, processes prospector items through computerized system. 
• →Sorts, processes, shelves, and assists with other general library materials inventory management duties. 
• →Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support. 
• →Operates a cash register, conducts customer payment transactions, maintains a cash drawer  
• →Performs additional duties as assigned. 

The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free services to the community, including 5 public libraries, the Aurora History Museum and Historic Sites, Aurora Fox Arts Center, The People’s Building, and community events, programs, and activities for all ages.  Please go to www.AuroraGov.org/LCS to learn more about the City of Aurora, Library and Cultural Services Department. 

The City of Aurora's Library and Cultural Services Department is looking for two Library Security Clerks to provide the highest level of customer service. These individuals will provide customer service and will be a main point of contact to visitors. 

Our Public Library Services create positive impacts on Aurora neighborhoods. Our libraries are used by a diverse group of patrons who come from all over the world with diverse educational and socio-economic backgrounds. 

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. 

• High School Diploma or GED 

• At least 1 year of security experience is required. 

• At least 6 months of direct customer service in retail or service industry setting preferred. 
• Library background experience is preferred but not required. 
• Ability to speak Spanish preferred but not required. 

• Customer service techniques. 
• Routine software/computer systems including the internet. 
• Email, word processing, spreadsheets, database input/use. 
• Inventory/customer transaction systems. 

• Skill in the use of windows-based programs 
• Strong customer service skills 
• Strong report writing skills 

• Ability to deal with stressful situations with tact and diplomacy. 
• Exercise good judgement in difficult and/or tense situations. 
• Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner. 
• Tactfully and judiciously implement customer conduct policies. 
• Use general office equipment, computers, calculators, and copy/fax machine. 
• Perform basic mathematical calculations. 
• Follow oral and written instructions. 
• Work shifts, including some nights, and weekends. 

WORKING CONDITIONS  

When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel. 

• Medium physical work requiring the ability to lift 40 pounds with or without assistance 
• Frequent lifting, carrying, walking and standing 
• Ability to review and interpret reports and other written documents with or without reasonable accommodation 
• Ability to communicate with employees, contractors, and residents in field environments, with or without reasonable accommodation 

• Works primarily indoors with shared workstations and equipment. 
• Shift work to include days, nights, and weekends. 

• Frequently uses computer keyboard and telephone, fax machines, printers and copiers. 
• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.  

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.