Account Based Renewals Rep, DACH

The Renewals Representative, Regional Accounts, DACH, is responsible for executing end-to-end renewal motions to protect and expand the existing customer base in the DACH region. They streamline workflows, minimize manual touches, and engage in customer procurement interactions. As they progress through levels, they evolve from performing routine tasks under supervision to leading strategic initiatives and influencing organizational practices. Their work ensures customer satisfaction, retention, and growth through seat expansions and proactive engagement.

Key Responsibilities

• Execute End-to-End Renewal Motions: Own and streamline renewal workflows,  minimizing manual effort and ensuring timely execution
• Close Renewals: Protect the existing customer base by closing renewals accurately and efficiently
• Drive and Close Seat Expansions: Sell additional seats to existing buyers at time of  renewals, leveraging playbooks and cross-functional strategies
• Monitor Auto-Renewal Status: Track and intervene when auto-renewals are disabled to prevent churn
• Customer Procurement Interaction: Collaborate with procurement teams to ensure smooth renewal execution
• Provide Feedback: Share insights into products and packaging based on customer interactions

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