Adoption Specialist (Hybrid), English & Portuguese

Customer Engagement & Adoption Guidance: 

• →

  Assess customer health and renewal risk using digital tools, reports and usage insights 

• →

  Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge 

• →

  Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes 

Driving Value, Growth and Expansion Readiness:

• →

  Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities, partnering with internal teams where appropriate 

• →

  Recognize friction points or gaps in usage and recommend appropriate next steps

• →

  Share customer trends and insights that help strengthen and scale adoption programs across the region

Internal Collaboration & Documentation:

• →

  Document customer engagement, actions, and opportunities thoroughly in Salesforce

• →

  Work with internal teams to deliver cohesive guidance and ensure aligned execution on customer objectives 

• →

  Support escalations by providing contextual insights and coordinating effective follow-up actions

• You will need to speak fluent in English and Portuguese

• Bachelor’s degree or equivalent experience 

• AEC software knowledge and/or relevant AEC industry experience 

• Two to four years in Adoption, Renewals, Inside Sales, Technical Support or similar customer-facing roles 

• Passion for technology with strong technical aptitude and willingness to learn new tools quickly

• Experience managing a high-volume account portfolio within structured processes 

• Ability to handle escalated customer situations and communicate effectively across different organizational levels

• Strong organizational, follow-up, and time-management skills 

• Degree in Engineering, Architecture, Construction Management, or related fields 

• Experience supporting SaaS adoption or digital onboarding programs 

• Familiarity with Autodesk Construction Cloud or similar technologies 

• The ideal candidate is curious, proactive, and motivated by helping customers succeed with technology

• You enjoy learning new capabilities as products evolve and can translate that knowledge into clear, actionable guidance 

• You are comfortable engaging with many customers across a variety of scenarios and can build relationships rooted in trust

• Experience in the construction industry strengthens your ability to understand customer workflows and support meaningful adoption 

Learn More

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Please search for open jobs and apply internally (not on this external site).