Cash Management Operations Analyst #3613526

Join a financial services operations team supporting cash management and online banking services for commercial banking customers. This team plays a key role in ensuring customers and internal banking teams receive accurate support, product guidance, setup assistance, issue resolution, and operational continuity across cash management platforms. The environment is customer-focused, detail-oriented, and built around collaboration between operations, technology, banking personnel, and control partners.

Engagement: W2 only no C2C/1099

This is a hybrid opportunity based in Los Angeles, CA, supporting a cash management operations function in a professional banking environment. The role offers exposure to customer-facing banking operations, online banking services, product support, system testing, audit coordination, and special department initiatives.

• Provide day-to-day operational support for cash management products, services, and online banking platforms.
• Deliver WebEx-based product training to customers and internal banking personnel on cash management tools, features, and service capabilities.
• Perform customer setups and support onboarding activities for cash management online banking services.
• Monitor product usage, system activity, and service performance to help identify and resolve operational issues.
• Research, troubleshoot, and resolve customer and internal user problems within assigned authority.
• Support user testing for system upgrades, product enhancements, and new cash management capabilities.
• Assist with audits, examinations, reporting, correspondence, and special department projects.
• Maintain accurate documentation and follow established procedures in a regulated banking operations environment.

• 5–7 years of relevant banking operations, cash management, treasury services, online banking support, or client services experience.
• Strong understanding of cash management products, online banking platforms, customer setup processes, and operational support workflows.
• Experience providing customer-facing and internal user support in a banking or financial services environment.
• Ability to train users on product features, system functionality, and operational procedures through virtual tools such as WebEx.
• Experience assisting with system testing, upgrades, product changes, or new product development support.
• Strong attention to detail with the ability to review reports, prepare correspondence, and manage routine operational tasks accurately.
• Comfortable supporting audits, examinations, controls, documentation, and regulated banking procedures.
• Strong communication, problem-solving, customer service, and follow-through skills.