Product Specialist, Productivity

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Axon Product Specialists partner with Account Executives on Major & Top 1200 accounts, engaging the largest and most complex public safety agencies in the U.S. You’ll be the strategic technical voice in the room—leading deep discovery, shaping solution design, and guiding agencies through Axon’s RMS (Records Management System) ecosystem.

This role requires you to operate confidently in high-stakes environments, translate agency pain into actionable solutions, and influence both customer strategy and Axon’s product roadmap. You’ll own project scoping, SOW development, and help steer long-term product growth by surfacing insights from the field.

This is a quota-carrying role where creativity, grit, and clarity win. The RMS team feels like a startup—fast, scrappy, innovative—but with the muscle and support of a global public company.

• Lead customer needs discovery with senior and end-user stakeholders; identify explicit and latent pain points and translate them into actionable requirements.
• Deliver customized and technically complex presentations across agency sizes and segments.
• Develop and present sophisticated RMS and Dispatch workflows that solve multi-system, multi-stakeholder challenges.
• Own project scoping and SOW development for RMS opportunities, ensuring alignment between customer requirements and Axon solutions.
• Participate in product roadmap conversations by providing structured customer feedback and identifying emerging needs across markets.
• Partner with demo engineers to design high-impact, scenario-based demos that resonate with the unique operational realities of each agency.

• Build pre-sales strategy with Account Executives to increase win probability, including target-agency mapping, competitive differentiation, and technical win strategy.
• Lead internal coordination for procurement cycles including RFPs, technical documentation, and best-and-final demonstrations.
• Track and manage account activity in internal systems to support strategic execution and visibility into next-step opportunities.
• Develop and maintain long-term relationships across leadership, mid-level management, and frontline agency stakeholders.

• Represent Axon as a thought leader at national organizations such as NENA, APCO, IACP, and MCSA through presentations, roundtables, and relationship-building.
• Identify cross-functional industry trends and inform Axon leadership on market direction, agency priorities, and competitive opportunities.

• Mentor junior advocates through structured knowledge-sharing and demonstration coaching.
• Participate in hiring by evaluating technical ability, customer-facing skillsets, and cultural alignment of candidates.

• 5+ years of customer-facing SaaS or technical sales/engineering experience with a track record of high performance.
• Ability to lead complex discovery, translate ambiguous pain points into clear technical requirements, and build sophisticated RMS solutions.
• Experience independently scoping projects and developing SOWs for multi-stakeholder public sector deals.
• Deep understanding of public safety workflows, including PSAP and law enforcement operations, backed by 5+ years working directly with agencies.
• Strong presentation and demo skills, with the ability to tailor highly technical content to both command staff and frontline users.
• Advanced technical fluency across cloud-based systems, integrations, backend concepts, and use of APIs/SDKs.
• Proven ability to influence customers, collaborate cross-functionally, and operate with autonomy in high-complexity sales cycles.
• Willingness to travel up to 80% as needed.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.