Department Manager - ZARA

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Department Manager supervises departmental floor activities to ensure efficient operations and compliance with the company's customer service standards. He/she is tasked with maintaining elevated standards of visual merchandising and store presentation, ensuring constant product availability, and achieving measurable results.

RESPONSIBILITIES

-         Greet customers and ensure that shop staff provide timely and quality service in accordance with established standards.

-         Ensure the proper implementation of company policies and procedures to enhance operational effectiveness.

-         Control the merchandising of products to optimize sales while maintaining alignment with brand image and standards.

-         Monitor stock levels continuously, maintain inventories, and reorder merchandise as necessary to ensure adequate stocks and maximum availability of range and sizes at all times.

-         Manage department staff by establishing goals and objectives, overseeing performance management, and developing and motivating employees to achieve high levels of performance.

-         Conduct daily department meetings to ensure clear understanding and effective communication of activities, objectives, and events.

-         Provide on-the-job training, demonstrations, and instructions for existing employees to foster their development and maintain high standards of performance.

-         Specific to Multimedia: Plan and prepare the team schedule on a weekly basis, submitting it to the hierarchy for approval.

-         Specific to Multimedia: Implement up-selling and cross-selling strategies within the team to maximize sales volume and achieve set targets.

-         Specific to Multimedia: Conduct bi-annual performance appraisals for department staff.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

-         Fluency in English.

Technical Skills

-         Proficiency in MS Office.

Specific Skills

-      Strong knowledge and understanding of shop operating procedures.

EDUCATION

Bachelor's degree in a related field.

EXPERIENCE

General Experience

Five to seven years of experience in Retail, or a similar role.

Managerial Experience

Two years of experience in a managerial role.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.