Senior Business Analyst, AI & Automation

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up.

Babylist is looking for a Senior Business Analyst, AI & Automation to help define how we operate today — and how we evolve through AI agents, LLM-powered workflows, and intelligent automation. This is a true 0→1 role at a company leaning fully into what AI makes possible. Every team already uses tools like Claude daily, and this role helps turn that into durable, system-level workflows.

Your focus is understanding how work actually gets done. Where decisions happen. Where things break down. Where time is spent on work that shouldn’t require human effort. You’ll take messy, real-world processes and turn them into structured, AI-ready specifications — the kind that LLM-powered systems and agents can reliably execute.

This is not a role where you inherit clean systems or operate at a distance. You’ll be dropped into ambiguous workflows across the business and expected to create clarity from scratch. If you prefer working from existing documentation or staying at a high level, this will be a tough fit. If you like asking hard questions, mapping reality (not theory), and turning it into something buildable, you’ll thrive here.

• 8+ years in business analysis, process improvement, or systems design, with a track record of leading end-to-end process discovery across multiple business functions
• You have deep experience translating ambiguous, real-world workflows into structured artifacts (BRDs, process maps, or equivalent) that both business stakeholders and technical teams can act on
• You’ve worked on AI or automation-driven initiatives, with a clear understanding of where LLMs are effective, where they break, and how to design around those constraints
• You have hands-on experience with LLM platforms or AI tools (Claude, OpenAI, Gemini, or similar) and understand how to use them to explore, test, and refine workflows
• You’re familiar with prompt engineering concepts, including structuring inputs, controlling outputs, and designing for consistency in LLM behavior
• You understand how AI systems operate in production, including RAG (retrieval-augmented generation), tool/function calling, or multi-agent workflows, at a practical level
• You have experience defining decision logic, exception handling, and edge cases in a way that holds up beyond ideal scenarios
• You’ve written or contributed to evaluation frameworks (evals) for AI-powered workflows, including defining what “good” looks like and how to measure model performance
• You’re a strong cross-functional partner, comfortable going deep with business teams to understand how they actually work and translating that into clear, buildable specifications
• You communicate with clarity and structure, producing artifacts that drive decisions — not just documentation that sits unused
• You’re comfortable operating in ambiguous, fast-moving environments, where you’re expected to create structure rather than follow it
• You’re genuinely excited about what AI can do — and you actively use it in your work to explore problems, test ideas, and improve how workflows are designed

• Lead end-to-end process discovery across key business areas, uncovering how work actually happens and where AI-driven automation creates the most leverage
• Design and document current- and future-state workflows that clearly define intent, decision points, and system behavior in formats both humans and AI agents can act on
• Identify and prioritize AI and automation opportunities based on business impact, data availability, and operational constraints
• Define AI-ready process specifications, including intents, decision logic, context design, tool definitions, retrieval strategies, human-in-the-loop steps, escalation paths, and guardrails
• Translate process insights into clear, structured artifacts (process flows, BRDs, prompt specs, analysis summaries) that stakeholders can align on and engineering can build from
• Partner closely with the AI enablement team and engineering to align process design with system architecture, model constraints, and data quality requirements
• Establish success metrics for AI-powered workflows, including evaluation frameworks, observability requirements, and Responsible AI considerations
• Support UAT readiness and rollout, ensuring workflows account for real-world edge cases, failure modes, and user behavior
• Drive continuous improvement by incorporating operational feedback, user corrections, and model performance signals to refine workflows and prompts over time

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

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Interview Integrity At Babylist, every team uses AI daily and we love it. During interviews though, we want to see you — your thinking, your problem-solving, your creativity. All interviews and assessments should be completed independently without AI tools or third-party assistance unless we tell you otherwise. We'll always be clear when AI is welcome. Misrepresentation during the process may result in removal from consideration.

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