Customer Care Specialist

United States·Escondidomid

Customer SupportCustomer Care Specialist

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Quick Summary

Overview

Baker Roofing Company – Customer Care SpecialistBaker Roofing invests in our employees by empowering success and offering training courses. We value our employees by providing competitive benefits,

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Customer SupportCustomer Care Specialist

Baker Roofing Company – Customer Care Specialist

Baker Roofing invests in our employees by empowering success and offering training courses. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work-life balance.

With more than 25 locations across the Southeast, Baker Roofing Company is an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family-centered culture.

Apply today if this sounds like the opportunity you have been looking for!

Summary

Customer Care Specialist is responsible for placing outbound phone calls, texts, and/or emails to prospective customer and/or existing customers. The purpose is to generate customer interest and set up an appointment for Baker Sales Professional to meet with them to discuss Baker Roofing offerings. Utilizing this information, the coordinator will set up this information in the Customer Relationship Management (CRM) tool as well as setting the appointment for the Sales Professional.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications

Education: Minimum High School Graduate/ College Preferred
Years of Experience: Minimum of 1 year outbound sales/appointment setting
Certifications: None
Language Skills: Must speak English fluently
Driver License: Preferred

Knowledge, Skills, and Abilities

Experienced with Microsoft Outlook, Word, Excel at an intermediate level

Excellent written and verbal communication skills
Strong interpersonal skills and ability to work effectively with peers, clients, vendors, and a wide range of people with diverse cultural backgrounds
Possess a motivated and professional attitude
Ability to work independently, handle multiple tasks simultaneously and access all responsibilities for priority
Accuracy in CRM updates and the assignment of work to other individuals within the company

Essential Functions

Manage lead files and prioritize appropriate steps to ensure maximize utilization
Communicate with customers as it relates to job function – Baker offerings, scheduling, follow-through
Ability to simultaneously work within CRM/Salesforce/Excel/other
Knowledge of Microsoft Outlook, Excel, Word, other
Assist in scheduling of sales persons
Work within a team with a cooperative spirit
Notify management of trends or issues with the customer interaction process
Work schedule flexibility (occasional work from home)
Ability to adapt to changing work processes
Other clerical tasks as needed and requested

Work Environment

Prolonged use of computer; typing, reading, sitting

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or recruiting@bakerroofing.com.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor