Hospitality Facilitator

Ballad Group
 
Ballad Group is seeking to hire a Hospitality Facilitator in Brooks who is passionate about teaching, connecting, and changing the lives of those who pass through the Work Employment Readiness and Connections Program (WERC).

At Ballad Group our training programs have built capacity in diverse areas including entrepreneurship, insurance, information and computer technology, construction, French language acquisition, hospitality, supply chain management, and more. We have delivered unique training programs for a variety of organizations, Indigenous Communities and on behalf of the Ministry of Jobs, Economy, Trade and Immigration and Ministry of Assisted Living and Social Services.

The goal of the WERC program is to develop and administer individually focused direct skill enhancement training and job placement to enable multi-barriered Albertans find and maintain employment.

Key Responsibilities

Program Facilitation

• Where required, develop workshop material for classroom instruction
• Ensure all materials are prepared for the first day distribution and everyday thereafter
• Develop/modify hospitality workshops and programming to meet the needs of program participants.
• Possesses and continually develops working knowledge of Hospitality frameworks, and teaching methods
• Assesses and records student development, while identifying problem areas and areas which need attention and improvement
• Conduct hands on on-site skill development training by guiding participants through food preparation, cooking, and kitchen clean up.
• Weekly menu creations.
• Place weekly food and supply orders with WERC vendors which aligns with weekly budget
• Ensure the kitchen is cleaned and meets all regulations as identified by the permit
• Arrange for the safety tickets which align with hospitality standards such as but not limited to WHMIS, Food Safety, Pro-Serve
• Enforce proper dress code as identified by permit

Program Development:

• Lead the development of new hospitality program material for classroom instruction where required

Program Reporting:

• Prepare and submit a program report to the Program Coordinator as needed
• Ensure Monday.com is up-to-date and accurate
• Submit all personal expenses accurately and on time

Support Work

• Active service management of clients to ensure success
• Follow-up and associated reporting
• General administration including maintenance of participant files, data entry, responding to incoming inquiries, preparation of materials, etc.

Other duties that may arise from time to time and as may be assigned

Experience 

The position requires the following skills, experiences, and abilities:

• A professional with proven experience collaborating with professionals in the hospitality industry and building and maintaining relationships with staff.
• Connections within the Hospitality sector in Brooks and surrounding area will be considered an asset.
• Relevant formal education is an asset
• Proven experience facilitating basic food prep, preparation, menu planning and clean up required
• Public speaking or group facilitation within a formal educational environment or on the job required.
• Proven basic skill level in Microsoft Office (Word, Outlook, PowerPoint, Excel)
• Exemplary verbal and written communication skills
• A genuine desire and passion to build relationships with various client population groups, employers, and internal/external stakeholders
• Exceptional participant services with the ability to present ideas and/or services to individuals and groups
• Able to take initiative and be resourceful in seeking out potential participants
• Experience with pre-employment strategies and knowledge of the local labour market are considered assets
• Exposure to diversity and inclusion programs is an asset
• Ability to work independently while leading a team is required