Program Coordinator

Ballad Group

Do you enjoy leading people to success? Do you have a passion to change lives through workforce development? Are you excited and passionate about insurance? If yes, apply now!

Ballad’s Workforce Development Division is hiring a new coordinator  role for our Professional Insurance Careers (PIC) integrated training program. This program is an occupational skills training program with a focus in the Insurance industry. The objective of the program is to recruit, mentor and guide unemployed individuals who have a desire to rapidly re-integrate  to the workforce, gain and maintain meaningful employment in the Insurance industry.

Ballad is an Alberta-based group of professionals, strengthening the communities in which we live and work. We provide services related to research, training, partnership development, process improvement, and full-scale implementation. Ballad listens first, provides exceptional quality and services, and we believe everything we do should have a positive impact.  

The Opportunity

The Program Coordinator is responsible for coordinating the Red Deer Fundamental Supply Chain Logistics integrated training program. The role involves supporting the recruitment of clients, program planning and implementation, and the reporting & evaluation of program activities. The Program Coordinator plays a vital role in supporting the successful execution of a program and ensuring that program activities are carried out efficiently and effectively. Additionally, 20% of the role focuses on the facilitation and continuous improvement of curriculum related to soft skills.

Key Responsibilities:

Program Coordination:

• Coordinating the development of program goals, objectives, and action plans.
• Coordinating program logistics, such as scheduling meetings, booking venues, and arranging travel.
• Communicating with program stakeholders, including participants, partners, and funders.
• Maintaining program documentation, including invoices, reports, and participant records.
• Providing administrative support to program staff, such as drafting correspondence and managing calendars.
• Monitoring program progress and evaluating outcomes to assess effectiveness.
• Leading the recruitment and supervision of program participants.
• Troubleshooting any issues or challenges that arise during program implementation.
• Collaborating with other departments or teams within the organization to ensure program integration and alignment with organizational goals.

Curriculum Facilitation and Improvement:

• Facilitating soft skills training sessions and workshops for program participants.
• Continuously assessing and improving the curriculum to ensure it meets the
• evolving needs of participants.
• Incorporating feedback from participants and stakeholders to enhance the effectiveness of soft skills training.
• Staying updated with the latest trends and best practices in soft skills development and integrating them into the curriculum.
• Developing and utilizing various instructional materials and methods to engage participants effectively.

Experience

• Relevant post-secondary diploma or degree
• 1 to 3 years’ experience working in program coordination in education, non-profit or relevant industry is an asset 
• Prior experience in placement and/or building customer relationships is preferred (an equivalent combination of education and professional experience will be considered)
• Working in Mobius is a benefit but not required
• Experience with pre-employment strategies and knowledge of the local labour market are considered assets
• Connections within the Supply Chain sector in Red Deer would be awesome but not required
• Public speaking or group facilitation within a formal environment or on the job must be something you enjoy.
• Proven intermediate skill level in Microsoft Office and online database tools (Word, Outlook, PowerPoint, Excel)
• Intermediate skill level working in online database tools (monday.com)