Croupier

Bally's Croupiers are the frontline ambassadors of the casino, responsible for delivering an exceptional gaming experience to our valued customers. They are empowered to service the operation of the live gaming floor at our sites, ensuring that Bally's core service values are demonstrated in every interaction.

• Delivering a top class and tailored commentary and service experience to every guest.
• Demonstrating gaming product knowledge and providing audible commentary to inform players of the progress of the game and enable surveillance to monitor all chip and cash transactions.
• Develops an ability to deliver learn to play sessions
• Full responsibility for the operation of assigned Gaming table 
• Ensuring gaming transactions completed and recorded accurately and efficiently in line with company procedures.
• Ensuring table transactions are properly accounted for through the accurate and transparent reconciliation of funds and monitoring float levels.
• Maintaining game protection through managing and reporting suspicious, aggressive and major play action in a timely and efficient manner 
• Demonstrating knowledge of rules, processes and gaming equipment functionality 
• Rating and recording of customer activity and cash drop 
• Lead by example in the confident and appropriate resolution of player disputes in line with company policies.

• Possess live gaming table experience with the ability to deal a minimum of 2 live table gaming games.
• Have robust understanding of Gaming legislation. 
• Possess knowledge of Personal Gaming Licence responsibilities. 
• Possess the ability to work independently in a fast paced, high-volume environment. 
• Have a technical understanding of Gaming product and offering.
• Be a customer focused self-starter with exceptional attention to detail.

DNA / Values
At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities
At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. 

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.