Shift Manager - Slots

• →Supervises overall staff performance as it pertains to gaming procedures, game security and compliance with Video Lottery Regulations on assigned shift.
• →Performs all administrative duties necessary for the efficient operation of the shift.
• →Oversee schedules for Supervisors, Lead Ambassadors, Ambassadors and the Gaming Technicians for assigned shift.
• →Responsible for enforcing Operations operating procedures for Supervisors, Lead Ambassadors, Ambassadors, the Gaming Technicians and support staff.
• →Must practice, observe and enforce safety rules and regulations while looking out for the welfare of the customer.
• →Signs checks for hand paid jackpots.
• →Responsible for opening/closing of each shift, including the issuance and accountability of all keys, data system cards, tools and radios.
• →Maintains departmental personnel records and daily log.
• →Investigates player complaints and determines basis of grievance.
• →Reviews taxable jackpot transactions to ensure accurate information.
• →Interacts with customers and employees during their assigned shift to ensure that the team is always pleasant while being efficient and effective.
• →Responsible for the timely implementation of all procedural changes.
• →Responsible for the supervision of department staff.
• →Ensures that all equipment is in good working order.
• →Implements and evaluates new programs designed to improve daily operations.
• →In the absence of the VP/ General Manager, AVP, and Director-Slot Operations, the Slot Shift Manager is the final authority on assigned shift.
• →Prepares statistical data as requested.
• →Assists Surveillance and Security in keeping undesirables and juveniles out of the casino.
• →Assists the Ambassadors in preparing W2-G forms for jackpot wins of $1,200 and above.
• →Assists in accurately completing the meter reset slip on all progressive meter jackpots.
• →Hires, coaches, and counsels subordinate employees
• →Oversees and ensures the timely completion of employee evaluations
• →Conducts training with subordinates, both formally and informally
• →Issues discipline and terminates employees as appropriate
• →Rewards and recognizes superior performers
• →Oversees and ensures that employees work safely and follow all safety rules
• →Performs other duties as assigned

• Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits:

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

• $55,000.00/yearly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.