Director of Omnichannel Product Management

The Director of Omnichannel Product Management owns the product strategy and roadmap for the systems that run Balsam’s retail core: financial systems, warehouse and inventory management, and order management. This is the engine that will power the business’s ability to scale, strategically manage our supply chain, and expand internationally. It is a rare chance to build a foundational platform and shape how a profitable, growing retail company innovates for its next phase. 

The person in this seat will make their vision for product and technology easy for the rest of the organization to understand and co-invest in. They will build deep, trusted relationships with our senior business partners, bring an AI-first mindset to both what the team ships and how it works, and partner with our technology team to boldly plan our architecture, sequencing, and the bets worth making. They will also coach and grow a team of Product Managers and Product Owners into Builder PMs who prototype and leverage AI in every part of their daily work. 

This full-time position reports to the Head of Product Management and is expected to work in a hybrid model, which currently includes Monday, Tuesday, and Wednesday in-office. 

What you’ll do:  

• Own the retail core roadmap. Set and evangelize the product strategy, vision, and roadmap for Balsam’s financial, warehouse, inventory, and order management systems, aligned to company growth objectives and international expansion 

• Be a trusted partner for the business. Build deep, trusted relationships with senior leaders across eCommerce, Inventory Management, Operations, Customer Service, and Finance. Learn their functions, pressures, and goals well enough to surface real opportunities, prioritize them clearly, and solve them together. Make product and technology’s priorities and progress easy for partners to see and collaborate on 

• Bring an AI-first mindset. Equip the team automate routine work and bring AI into both the solutions we ship and the day-to-day operations of the product team. Make experimentation and rapid prototyping the default. 

• Raise our technical ambition and architecture. Partner with the Head of Engineering to shape product architecture and longer-horizon technical strategy together. Bring rigor to how we size, sequence, and resource work so our commitments match the company’s growth goals 

• Drive prioritization and trade-offs. Balance a portfolio of priorities across pods and facilitate the trade-off decisions that optimize for business impact, customer value, and operational risk 

• Lead and grow the team. Leads team with accountability for business outcomes, promoting solution-sharing and inspiring the broader team/function with a vision aligned with organizational values  

• Measure what matters. Define and track the product and operational metrics that prove value, and partner with the team to adopt metrics specific to their areas 

• Communicate with clarity. Evangelize the work and its outcomes to executives and business partners. Create the cadences that keep everyone aligned 

What you bring to the table:  

• 14+ years in product management, including experience leading product managers or operating at a director level 

• Deep, hands-on experience with the back-end and enterprise systems that run retail operations, such as order management (OMS), warehouse and inventory management (WMS/IMS), and financial systems 

• Strong technical fluency. You can engage engineering as a credible thought partner on architecture, sequencing, sizing, and trade-offs, and push the team to think longer term 

• A genuine AI-first mindset. You already use AI in your own work. You are energized by building and automating, and you can bring a team along with you 

• A track record of building trust with senior business stakeholders and translating their needs into prioritized, deliverable product work 

• Strong strategic thinking, analytical skills, and business acumen, paired with a clear bias for execution 

• Experience with agile delivery (Scrum, Kanban, Lean) and a proven track record of shipping 

• Excellent communication skills, comfortable presenting to and partnering with executives 

• Experience in wholesale, Amazon Marketplace, or international business, or hands-on experience with NetSuite is a plus 

• Background in e-commerce, retail, or operations is strongly preferred. Bachelor’s degree in CS, Engineering, Business, or related field; MBA is a plus 

About Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines, Canada, and Mexico.    

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace. 

• Check out our flagship brand, Balsam Hill: www.balsamhill.com  

• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023 

• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/ 

• Glassdoor: https://bit.ly/balsambrands-glassdoor 

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes: 

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process 

• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents 

• Up to $2,000 annual funding toward HSA accounts  

• Medical, transit, dependent care FSA  

• Infertility coverage offered on all medical plans 

• Generous parental leave program and flexible return options 

• Company-paid life and AD&D insurance 

• Company-paid short and long-term disability insurance 

• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year 

• Employee Assistance Program (EAP) and other mental health and wellness perks 

• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages 

• Paid 5-week sabbatical leave after 10 years of employment 

• Annual continuous learning benefit up to $1,000 per person, per fiscal year 

• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment 

• Generous team member merchandise discount 

• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance 

The base pay range for this position is: $181,000 to $226,000. Please note that placement within the posted salary range is based on several factors, including geographic location, experience, skills, alignment with role requirements and other job-related factors. It is uncommon for offers to be made at the top of the range, as this typically reflects a candidate who exceeds all role requirements and brings significant, directly applicable experience. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner. 

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

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