Revenue Cycle Analyst

The Global Revenue Cycle Analyst is a meticulous and inspiring team member dedicated to ensuring the precision and timeliness of billing and invoicing across our global markets. As a detail-oriented critical thinker, you will learn complex functions and leverage sharp analytical skills to resolve intricate billing discrepancies within a fast-paced environment. This role is essential to maintaining global billing integrity by navigating nuances with adaptability and high-level accuracy. 

• →Runs the monthly billing cycle utilizing multiple billing platforms and resources, ensuring accurate and timely delivery of customer invoices. Responsible for analyzing telecom contracts, invoices, and various billing reports assisting with internal customer inquiries confirming the validity and accuracy of associated billing, and making billing adjustments as necessary.
• →Supports internal teams and global customers by generating manual invoices and custom invoice lines as needed. Acts as a key resource for resolving non-standard billing requests, ensuring accuracy and consistent service for complex international accounts.
• →Conducts monthly audits across multiple billing platforms to verify the accuracy of records and ensure SOX compliance. Collaborates with internal and external auditors to identify and remediate potential material weaknesses, maintains required documentation, and presents walkthroughs to validate the reliability of manual and automated billing processes.
• →Responsible for resolving unexpected challenges in a limited amount of time. Analyzing large data sets provided by internal teams to validate/resolve existing issues and integrating processes to make reviewing data more efficient.  Working with the internal teams to ensure that they have completed the necessary steps to resolve any errors found by the analyst ahead of the following billing cycle.
• →Works closely with Finance to support monthly revenue close cycle within established deadlines. Performing regular testing to ensure new solutions/systems enhancements are adequately tested to minimize material impacts on Bandwidth’s revenue stream.
• →Acts as a Subject Matter Expert (SME) for product offerings, maintaining strong partnerships with key product teams to oversee the billing lifecycle of new services, from initial SKU creation to final invoice delivery. Proactively participates in the SKU creation process, collaborating with product owners and leadership to advocate for billing feasibility and ensure all new products and services meet our billing requirements.  
• →Foster relationships with key billing partners such as Billing Dev Ops, Netsuite Team, and other internal stakeholders; establish strong partnerships to effectively communicate status, define critical issues & impacts, design mitigation plans and help articulate/drive required decisions.
• →Leads billing cycle stakeholder meetings, prepares, and sends out necessary information ahead of the meetings. Attends department meetings and document meeting notes to inform the team and absent stakeholders.
• →Prepare and execute the monthly Revenue Share process while working closely with the Carrier team and acting as the liaison between internal teams and the Revenue Share customer.
• →Functions as a cross-trained resource providing critical backup support for the Billing Configuration Specialist and Business and Revenue Assurance Data Analyst. Actively assists with departmental projects and ensures operational continuity by covering key responsibilities during team absences.
• →Knowledge of Bandwidth contracts including service order forms and rate sheets, to determine the different process flows based on the product and the pricing scheme used.
• →Research discrepancies within contracts and maintain open communication with Sales Support and others in the Sales organization, to clarify all details and intent of all Onboarding cases.
• →Ensure all contracted rates are entered into billing accounts correctly to prevent downstream impacts such as billing disputes and issuing of large credits on customer accounts including new customer and existing customer rate changes.
• →Process and complete all Onboarding cases within 2-day SLA, while maintaining at least a 98% level of accuracy.
• →Ensures accuracy by demonstrating command and knowledge of billing processes and procedures, to certify rates are implemented and made effective on the correct dates.
• →Conducts training and knowledge transfer to other Cycle & Revenue Assurance team members

• Works in a normal office environment with occasional travel required.
• Weekend, holiday, and night work may be required based on billing cycles and month end close.

• Bachelor’s Degree
• At least 1+ years experience in billing
• 1-2 years analytical experience
• Strong verbal and written communication skills
• Ability to work within the parameters of the outlined Working Conditions above.
• Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion, and discretion 
• Strong MS Excel skills
• Attention to detail, critical thinking, analytical, problem-solving, and organizational skills
• Ability to focus, complete tasks accurately and thrive in a fast-paced environment
• Ability to think creatively, improve processes, evaluate and resolve problems effectively.
• Positive attitude is a must!

• Previous Telecom billing experience is a plus.
• Salesforce, Netsuite or Intercom experience
• General accounting and financial reporting as it applies to the billing function
• Snowflake, SQL database, Sigma

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.