Customer & Vendor Operations Specialist

United States·Chicagomid

OperationsVendor Operations Specialist

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Quick Summary

Overview

We are seeking a detail-oriented and proactive Operations Specialist to support the daily execution of operational processes related to vendor coordination, procurement, and fulfillment.

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We are seeking a detail-oriented and proactive Operations Specialist to support the daily execution of operational processes related to vendor coordination, procurement, and fulfillment. This entry-level position is ideal for someone looking to launch a career in business operations, supply chain, or logistics. You’ll work cross-functionally with teams such as Procurement, Fulfillment, Online Sales, and Inventory Management to ensure smooth workflows and consistent delivery performance.

What You’ll Do:

As an Operations Specialist, you’ll play a critical role in ensuring that vendors, orders, and internal systems stay aligned.
Submit purchase orders (POs) to vendors, monitor fulfillment status, and follow up on delivery timelines
Track shipments and resolve issues related to vendor delays, fulfillment gaps, or inventory discrepancies
Escalate issues to internal stakeholders when vendors are unresponsive or performance falls below expectations
Process and track Return Merchandise Authorizations (RMAs) and ensure resolution with vendors
Maintain accurate order, vendor, and fulfillment records within internal systems and databases
Collaborate with Procurement and Inventory teams to ensure optimal stock levels and order accuracy
Assist with the continuous improvement of vendor workflows and internal documentation
Log recurring operational issues and contribute to cross-functional problem-solving initiatives
Support projects related to process optimization, vendor performance analysis, and reporting

What You’ll Need:

High school diploma or equivalent required; associate or bachelor’s degree preferred
1+ year of experience in an operations, procurement, fulfillment, or administrative role preferred
Familiarity with purchase order management and working with external vendors or suppliers
Proficiency in Microsoft Office Suite, especially Excel and Outlook
Comfortable working with multiple browser tabs and web-based tools simultaneously
Excellent organizational skills with a keen attention to detail
Strong written communication and internal coordination skills
Self-motivated and capable of working independently as well as part of a collaborative team
Able to prioritize tasks effectively in a fast-paced, multi-tasking environment

Who You Are

We take our guiding values seriously. You should be someone who will:

build trust. You always act in a customer’s best interest and do what you say you will do.
take action. You respond quickly to customers and seek excellence in everything you do.
think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
make it easy. You find ways to solve problems and bring clarity to complex challenges.
win together. You are inclusive and collaborate to delight the customer and deliver success together.

Who We Are

Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority.

Apply now and become part of a community that understands that great outcomes are the product of great collaboration. As partners in transformation, we work closely with our customers and teams to deliver extraordinary results. Everything we build, we build together.

What We Offer

This role offers a competitive base salary of $42,000–$46,000 annually, plus a quarterly bonus opportunity of $2,000, along with a comprehensive benefits package that includes medical, dental, vision, life, flexible spending, 401(k), paid holidays and time off, parental leave, and a pre-tax transit program.

Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.

If you have a disability or special need that requires an accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.