Barn2Door Inc~21d ago

Customer & IT Support Specialist

US·Nashvillemid

Customer SupportIT & AdministrationCustomer Support SpecialistCustomer

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Quick Summary

Overview

Customer & IT Support Specialist AboutBarn2Door is a high growth food+tech startup with HQ in Nashville, TN. We offer an all-in-one solution to help Farmers grow and manage their business. Barn2Door provides Software and Services to help Farmers increase sales, access more customers and save time.

Technical Tools

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What We Offer

~1 min read

✓Detail-oriented, someone who seeks to exceed expectations on tasks and projects

✓Self-identified problem-solver, resourceful, humble - no task is too small

✓A highly motivated, focused self-starter (this isn’t a theory it’s a must)

✓A good communicator, collaborator and team member who looks to fill in gaps and make a difference

✓Willing to work with a high degree of independence and keen on working in a fast growth startup environment

Experience in end-user support, preferable for an eCommerce and/or SaaS platform
A good understanding of CSM metrics and key performance indicators (KPIs)
A passion for training and communicating with customers, and the drive to help them be successful
Excellent communication skills both to engage customers and deliver feedback to your peers and management
Strong technical skills, and a willingness to quickly adopt new skills
A service-oriented, can-do attitude: you are able to stay enthusiastic, positive and focus on the go-forward strategy
Experience with and/or hunger to learn technology and productivity tools, such as G! Suite and Slack, Hootsuite, Squarespace, LuckyOrange and Barn2Door’s eCommerce platform
Nice to have: Some experience managing a small team
Nice to have: food or farming domain knowledge and / or a passion for local farms and changing the food system

Respond to Buyer and Farmer chat support
Script, record, and publish Learn Center videos to address common scenarios for Farmers and Buyers
Proactively review sessions to look for common issues and abandoned carts
Create bugs for the engineering team based on findings from reviews and customer reports
Provide product feedback based on common points of confusion or issues with customers
Test the Barn2Door platform as we deploy new features - report bugs and make product suggestions based on your experience
Willingly support other areas of the business - namely in Marketing, Sales and Success where your hard-work, positive attitude and detailed nature could be of value

You Get:

$44k-$50k annual salary DOE + generous stock options and benefits
To work closely with all team members including executives
10 days PTO, 5 days Sick Leave and 11 Paid Holidays
100% premium coverage for Medical, Dental, Vision and AD&D (Employee-only)
Real experience in a high profile startup company just hitting its growth curve
Ongoing training and professional development
Opportunity to be a rock star - great exposure and upside
Hip startup office downtown Nashville a few blocks north of Broadway

Net-net
We’re looking for driven, intelligent people who regularly go the extra mile. You should thrive on the urgency of a startup atmosphere and be results driven (always seeking to exceed expectations). You must be well-disciplined, self-motivated and hungry to achieve. If you’ve got the drive, grit, creativity, and a passion for local food, startups and disrupting the food industry - then Barn2Door may be right for you.