Customer Success Manager I

Req ID: 27-0482

·       Owns the post-sales relationship with Barracuda’s clients, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities.

·       Formulates and executes customer success strategies that align customers’ business strategies to Barracuda products and services.

·       Works with customers and Barracuda stakeholders to prevent or remediate any challenges faced by client teams in using Barracuda’s products/services.

·       Operates as primary point of contact for multiple product lines, while supporting the customer journey with Barracuda.

·       Builds and manages the customized product delivery to the customer’s technology environment.

·       Reaches out to customers proactively to offer support, share best practices, and provide value-added insights.

·       Provides training and resources to help customers and junior team members understand how to use Barracuda product/services effectively.

·       Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.

·       Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services.

·       Leverages specialized customer success knowledge in breadth and/or depth to a variety of issues/projects within the team.

·       Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify customer needs and provide tailored solutions.

·       Supports account management team in analyzing sales data and/or developing strategies for sales' process improvement. 

·       5+ years of experience in sales operations, account management, customer success or equivalent  

·       Bachelor’s or master’s degree in Sales, Business Administration or equivalent

·       Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts.  

·       Hands-on experience with Customer Success tools (e.g., Gainsight) and CRM platforms.  

·       Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities.  

·       Strong problem‑solving and project‑management capabilities, with excellent interpersonal and organizational skills.  

·       Highly self‑sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight.  

·       Self‑motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement.  

·       Outstanding time‑management skills with the ability to prioritize effectively in a fast‑paced environment. 

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.  

·       Equity, in the form of non-qualifying options 

·       High-quality health benefits 

·       Retirement Plan with employer match 

·       Career-growth opportunities 

·       Flexible Time Off and Paid Time Off benefits 

·       Volunteer opportunities 

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