Software Engineer II

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. 

We know a diverse workforce adds to our collective value and strength as an organization.  Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. 

You will join the Email Protection organization focused on Impersonation Protection and Incident Response (IPIR) for Microsoft 365. The team builds and operates SaaS-scale security systems that help customers detect, investigate, and remediate email-based threats.

As a Software Engineer II, you will serve as a key engineering owner for customer escalations, production reliability, and operational excellence. You will work closely with Support, Product, QA, and Engineering teams to diagnose complex customer issues, drive root-cause analysis, and build long-term solutions that improve customer experience and platform stability. This role provides a unique opportunity to work at the intersection of engineering, customer impact, and product quality.

• Own high-priority customer escalations from investigation through resolution.

• Influence product reliability and operational excellence.

• Work directly on security workflows including Microsoft Quarantine, Incident Response, Threat Detection, and Remediation.

• Partner closely with customers, support teams, product management, and engineering leadership.

• Develop deep expertise in Microsoft 365 security ecosystems and cloud-scale SaaS platforms.

• Act as the engineering owner for critical customer escalations.

• Investigate complex production issues affecting customer environments.

• Partner with Support and Customer Success teams to understand customer impact and urgency.

• Provide timely technical updates and resolution plans.

• Drive root-cause analysis and corrective actions.

• Analyze logs, telemetry, audit trails, and monitoring data.

• Troubleshoot issues across frontend, backend, APIs, and distributed services.

• Investigate performance, scalability, and reliability concerns.

• Identify recurring customer pain points and drive long-term improvements.

• Improve service observability and operational readiness.

• Design and implement code fixes for customer-impacting issues.

• Contribute to platform enhancements.

• Improve automation, diagnostics, and troubleshooting capabilities.

• Participate in software design reviews to improve supportability and maintainability.

• Work with QA to ensure fixes are thoroughly validated.

• Collaborate with Product Managers, Support Engineers, QA Engineers, and Software Developers.

• Participate in incident reviews and release readiness activities.

• Influence product roadmap discussions through customer feedback and escalation trends.

• Drive alignment across globally distributed teams.

Technical Stack

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.