Residential Property Manager (BPS Estates Manager)

United Kingdom·Battersea

Property ManagerConstruction & Real Estate

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Overview

Residential Property ManagerReports To: Estates DirectorDepartment/Area: Customer Care & DevelopmentDirect Reports: N/ASalary pa:Type: Full-time - PermanentHours: Monday to Friday,

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Property ManagerConstruction & Real Estate

Residential Property Manager
Reports To: Estates Director
Department/Area: Customer Care & Development
Direct Reports: N/A
Salary pa:
Type: Full-time - Permanent
Hours: Monday to Friday, 9am to 5pm (1-day WFH a week)
Location: BPS Offices

PRIMARY PURPOSE
The Residential Property Manager is responsible for the operational, financial and legal management of a residential portfolio within a large-scale mixed-use development. Acting on behalf of the landlord/developer, the role ensures regulatory compliance and effective handling of leasehold matters, disputes and tribunal proceedings.
This is a client-side position requiring strong stakeholder management, legal awareness and hands-on operational delivery. Key

KEY RESPONSIBILITIES

Property & Portfolio Management

Oversee day-to-day management of residential assets, ensuring high standards of service delivery and resident satisfaction
Implement asset management strategies to protect and enhance value
Work alongside the managing agents, ensuring performance aligns with contractual obligations and KPIs
Conduct regular site inspections to ensure compliance with health, safety and operational
Standards

Lease Management & Compliance

Interpret and support residential leases, tenancy agreements and associated documentation
Advise internal stakeholders on lease obligations, covenants and landlord responsibilities
Ensure compliance with relevant legislation (e.g. Landlord & Tenant Act, Housing Acts, service charge regulations)
Work with the managing agents on service charge budgets, reconciliations and consultation processes (e.g. Section 20 where applicable)

Legal, Disputes & Tribunal Management

Lead on residential disputes including breaches of lease, arrears, anti-social behaviour and service charge challenges
Prepare and manage cases for tribunal proceedings (e.g. First-tier Tribunal (Property Chamber) or equivalent), including evidence gathering, submissions and representation coordination
Work closely with internal/external legal teams on litigation, enforcement action and dispute resolution
Manage forfeiture processes, possession proceedings and enforcement of covenants where required
Maintain detailed documentation to support legal proceedings and ensure audit compliance

Financial Management

Oversee residential budgets, service charge expenditure and financial performance of the portfolio
Monitor arrears and implement recovery strategies in conjunction with the managing agents
Review and approve major expenditure and ensure value for money
Support long-term financial planning (e.g. reserve funds, capital works programmes)

Stakeholder Management

Act as the key liaison between residents, leaseholders, internal teams, legal advisors, and the managing agents
Handle escalated resident complaints and sensitive issues professionally and efficiently
Provide clear reporting to senior leadership on operational, legal and financial performance
Build strong relationships to support community engagement and reputation management

Health, Safety & Compliance

Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements
Oversee risk assessments, audits and remedial actions
Ensure managing agents and contractors operate in line with regulatory and company standards
Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements

SKILLS AND EXPERIENCE

Essential

Extensive experience in residential property management (preferably client-side or in a complex mixed-use setting)
Strong working knowledge of residential leases, service charges and landlord/tenant legislation
Proven experience handling tribunal cases, legal disputes and enforcement actions
Ability to interpret legal documents and liaise effectively with legal advisors
Excellent stakeholder management and negotiation skills
Strong financial literacy relating to service charges and property budgets

Desirable

Professional qualification (e.g. IRPM, ARMA, RICS or equivalent)
Experience working within large-scale developments
Knowledge of building safety legislation (e.g. Building Safety Act where applicable)

COMPETENCIES

Commercially minded with strong risk awareness
Detail-oriented with excellent documentation and case preparation skills
Resilient and confident in managing complex or contentious situations
Strong organisational and prioritisation abilities
High level of professionalism when dealing with residents and stakeholders

KEY INTERFACES

Asset Management Team
Legal Counsel / External Lawyers
Managing Agents
Residents & Leaseholders
Finance Team

SUCCESS MEASURES

Effective resolution of disputes and tribunal outcomes
Compliance with legal and regulatory requirements
Strong financial performance (service charge and arrears control)
High resident satisfaction and retention
Efficient management of managing agents

BEHAVIOURS:
Essential

Shares and continually demonstrates BPS’s company values/way of working: Respect, Teamwork, Honesty & Integrity, Excellence, Commitment, Professionalism, Personal Development and Working Responsibly.
Reliable, punctual and organised.
Adds value and works with a high degree of autonomy; deadline-driven, outcome-focused.
Embraces change and new ways of working; seeks professional development and constructive feedback to aid continuous improvement.

BENEFITS INCLUDE:

Private Healthcare
Enhanced Pension - 10% Employer Contribution
Life Assurance - x4 annual salary
Holiday: 25 days per year, plus bank holidays (additional day for each yrs service, capped at 3)
Sports and social activities throughout the year
Employee Discounts via The Retail Power Club app
Employee Bonus Scheme