Client Services Manager

• →Manage an assigned caseload of Home Health clients and serve as a consistent resource for clients and families
• →Coordinate client services, staffing, and schedules based on client needs, location, availability, and service requirements
• →Schedule and support field employees, including registered nurses, LPNs, therapists, and other members of the care team as applicable
• →Monitor staffing coverage, attendance, call-outs, missed visits, schedule changes, and continuity of care
• →Respond to client, family, caregiver, and field employee questions or concerns and coordinate timely resolution
• →Partner with Clinical Managers and office leadership to address changes in client condition, service needs, and care delivery concerns
• →Support referrals, admissions, service changes, and other operational processes that help clients begin and maintain care
• →Maintain accurate and timely client, employee, scheduling, and service documentation
• →Participate in recruiting, interviewing, hiring, orientation, and onboarding of field employees
• →Partner with recruiting and clinical leadership to anticipate staffing needs and support office growth
• →Help field employees understand client expectations, schedules, care plans, documentation requirements, and office resources
• →Build positive relationships with clients, families, physicians, referral sources, and community partners
• →Follow up on complaints, incidents, client concerns, employee issues, and service recovery needs
• →Track and communicate operational information, staffing trends, client needs, and service outcomes
• →Use BAYADA systems and resources to support reliable service delivery, compliance, client satisfaction, and operational excellence
• →Participate in office meetings, quality-improvement activities, and performance initiatives
• →Welcome clients, families, visitors, and field employees while helping create a positive, collaborative office environment
• →Model The BAYADA Way of compassion, excellence, and reliability

• Experience in healthcare, home care, staffing, scheduling, client services, or another service-based environment
• Strong organization, prioritization, communication, and problem-solving skills
• Ability to coordinate multiple priorities while responding to clients, families, and field employees in a timely manner
• Experience using computer systems for documentation, communication, scheduling, and record management
• Client-focused approach with strong relationship-building and conflict-resolution skills
• Ability to work full-time in a collaborative, office-based environment

• Prior Client Services Manager, service coordinator, staffing manager, healthcare operations, or similar experience
• Experience scheduling nurses or other clinical staff, including RN and LPN coverage
• Prior supervisory, management, team-lead, recruiting, or onboarding experience
• Home Health or other healthcare operations experience
• Experience managing a client caseload and coordinating individualized services
• Familiarity with Homecare Homebase (HCHB) or similar healthcare documentation and scheduling systems
• Bilingual skills, particularly Spanish

If you are ready to bring your client-service, staffing, scheduling, and relationship-building skills to a role supporting high-quality Home Health care, we’d love to connect with you. Join Jefferson Health at Home by BAYADA as a Client Services Manager and help make a meaningful difference for clients, families, and field employees every day.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.  Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.