Customer Experience Supervisor - INTERNAL ONLY

Lead a passionate team of CX Reps across our aquatic venues, where meaningful connections are turned into exceptional experiences.

We’re looking for a passionate and proactive Customer Experience (CX) Supervisor to lead our front of house team across our aquatic venues. This role is perfect for someone who thrives in a customer focused environment, has a knack for leadership, and ideally a background in recreation.

As the CX Supervisor, you’ll ensure our customers receive exceptional service while supporting the daily operations of the venue. You’ll also play a key role in our programmes, promotions and community engagement.

We are looking for a natural leader with a passion for creating memorable customer experiences. You’ll bring a warm, approachable style and thrive in diverse, people focused environments, and understand what it takes to deliver exceptional service in busy public facing venues.

You’ll be confident managing teams, resolving customer enquiries, and keeping operations running smoothly. You’re proactive, organised, communicate clearly, lead with empathy, and know how to bring out the best in others.

We have put together a bunch of perks to support our culture of connection and fun.  Ones that reinforce that we are part of the awesome leisure and events industry, and all the magic that comes along with that. Our benefits include:

• a gym membership to our ClubFit Gyms,
• access to our five aquatic facilities including BayWave and Mount Hot Pools,
• subsidised speedway passes and generous discounts on our programmes, services and merchandise,
• heavily subsidised coffee at our on-site cafes,
• access to a range of development opportunities through our Learning & Development programme

So why not join us? We have the right purpose to fuel meaningful careers, the right attitude to support work life balance, and the right leadership to foster an amazing culture.  No matter your age and stage you may be, we are an inclusive bunch all driven by our vision of creating The Best Venues for the Bay. Come on – take the punt; you won’t regret it! 

Applications close 22 May 2026