Client Success Manager, Social

Our team is helping shape how the world’s leading brands and retailers tap into creator and user generated content to inspire customers throughout the shopping journey. Internally and externally, we’re trusted advisors in the fast paced and ever evolving social commerce space.

As a Client Success Manager, you’ll be responsible for the care of a named portfolio of accounts, with a focus on driving adoption of our tools, increasing client satisfaction, mitigating risk, and identifying opportunities for expansion. You’ll partner with clients on key recommendations for optimizing their use of our tools and services to achieve their business goals, like increasing brand awareness and driving revenue.

• Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, including our social commerce, social media management, and syndication tools to support, social and on-site experiences, content generation, etc.

• Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, Gong)

• Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results, especially as it relates to sourcing, amplifying, and displaying social and video content

• Help key stakeholders understand the value they are receiving from Bazaarvoice

• Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes 

• Promote new feature adoption to enhance client satisfaction and program performance

• Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions

• Observe and track trends across portfolio to develop best practices

• Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (Instagram, TikTok, YouTube, etc.)

• Positive, self-starter attitude with a knack for creative problem solving 

• Customer-centric: you keep the best interest of clients in everything you do

• Social media obsessed

• Fluent in English. Strong communication skills (oral and written)

• Skillful in time management, organization, and prioritization

• Sufficient in meeting deadlines and expectations with minimal supervision

• Fire in the belly – we hire people who bring passion to their work and their team

• Bachelor’s Degree and 1-2 years of experience in account management, client success, sales, marketing and/or social media preferred