Beamup3mo ago

Enterprise Customer Success Manager

Tel Avivmid

Customer SupportEnterprise Customer Success Manager

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Quick Summary

Overview

About Us Beamup helps enterprises move beyond dashboards, alerts, and manual triage to automated supply chain execution . Our AI platform supports large,

Technical Tools

Customer SupportEnterprise Customer Success Manager

About the Role

~1 min read

As a Customer Success Manager (CSM) at BeamUp, you will be the strategic partner and primary point of contact for our enterprise customers. You will lead the customer journey from onboarding through ongoing engagement, ensuring successful adoption, operationalization, and measurable value from the Beamup platform.

This position sits within the Customer Experience organization and involves close collaboration with the Sales team, as well as cross-functional partnerships with Product Management, R&D, and Marketing teams globally. Approximately 20% of your time will involve support management, including handling customer tickets and inquiries.

Responsibilities

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Ensure customers achieve maximum value and success with Beamup’s platform.
Deeply understand each customer’s organizational structure, business goals, and operational outcomes.
Develop and manage customer success plans with clear goals, KPIs, and timelines.
Track and report customer progress both internally and to stakeholders.
Build and maintain strong relationships with key decision-makers and senior executives.
Drive ROI through improved operational efficiency, risk mitigation, and accurate reporting.
Deliver Executive Business Reviews (EBRs) and tailored product demonstrations.
Identify and nurture growth opportunities, partnering closely with Sales and Sales Engineering.
Provide frontline support to customers (20% of role), ensuring swift and effective issue resolution.

Requirements

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Minimum 5 years of experience in Customer Success roles at SaaS companies, preferably startups.
Experience managing global enterprise accounts
Native-level English fluency and deep familiarity with US business culture, communication styles, and customer expectations
Willingness to travel to the US and EMEA, with an expected frequency of one trip to each region per quarter.
Flexibility to occasionally align with US time zones (EST/PST) for customer meetings and team collaboration, while primarily working local hours.
Strong technical acumen and ability to translate complex concepts for varied audiences.
Self-starter with high initiative and a passion for continuous learning.
Excellent decision-making and analytical problem-solving abilities.
Proven track record of managing strategic accounts, driving customer outcomes, and exceeding performance targets.
Exceptional communication and interpersonal skills; comfortable engaging with stakeholders at all levels.
Commercial mindset with the ability to thrive in a dynamic, fast-paced environment.

Requirements

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Experience in supply chain management / Enterprise operations
Experience in Support Operations / Support Management (e.g., ticket handling & escalations)

Ready to drive real impact for global enterprises with Beamup?
Apply now and let’s build the future of Supply Chain management together.

Beamup is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetics.

You can read more about us at:

https://www.beamup.ai/

And we were also chosen to be one of the 50 most promising Israeli startups of 2023:
https://www.calcalistech.com/ctechnews/article/hjtwkugx2