Bee Talents5d ago

Principal Support Engineer (L3, Edge Network) | Gcore | Remote

But Only Within PolandRemotefull timelead

Customer SupportSupport Engineer

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Quick Summary

Overview

Who are we? We're Bee Talents, an IT recruitment agency that has been helping clients from all around the world in building their technical teams since 2015.

Technical Tools

Customer SupportSupport Engineer

Who are we?

We're Bee Talents, an IT recruitment agency that has been helping clients from all around the world in building their technical teams since 2015. Currently we have a great pleasure of working as an exclusive RPO provider for Gcore and we would like to invite you to participate in the recruitment process for Principal Support Engineer (L3, Edge Network).

Company Description

This position is available only under an employment (labor) agreement.

The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.

We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.

You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.

Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.

Job description

Act as the 3rd-level escalation point for complex technical issues related to CDN and Edge Network products.

Diagnose and resolve advanced issues involving caching, DNS, routing, load balancing, SSL/TLS, and web security.

Take ownership of high-severity incidents (P1/P2) and drive resolution in collaboration with Engineering, Network, and Operations teams.

Asist with root cause analysis (RCA) and contribute to preventive measures to reduce incident recurrence.

Analyze traffic patterns, cache efficiency, and node performance to optimize content delivery.

Support production changes, maintenance windows, and software upgrades.

Provide technical guidance and mentorship to L1 and L2 Support Engineers.

Maintain and improve internal documentation, runbooks, and troubleshooting guides.

Participate in post-incident reviews and continuous improvement initiatives.

Working hours are Monday to Friday, 9:00 am to 6 pm, with the expectation of availability during critical incidents outside regular hours.

5+ years of experience in Technical Support, Network Engineering, or Systems Engineering.

Strong understanding of CDN and Edge Network concepts (caching, PoPs, traffic routing).

Solid networking knowledge (TCP/IP, HTTP/HTTPS, DNS, BGP, load balancing).

Hands-on Linux/Unix administration and troubleshooting experience.

Experience with monitoring and log analysis tools (Grafana, Kibana, Splunk, etc.).

Ability to analyse complex incidents and work effectively under pressure.

Strong communication skills in English (B2 or higher).

Ownership mindset and strong problem-solving skills.

Experience with CDN providers (Akamai, Cloudflare, Fastly, CloudFront).

Knowledge of DDoS mitigation, WAF, and Edge security concepts.

Automation or scripting experience (Python, Bash).

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listing Details

Posted: April 30, 2026
First seen: April 30, 2026
Last seen: May 5, 2026

Posting Health

Days active: 5
Repost count: 0
Trust Level: 53%
Scored at: May 5, 2026

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Bee Talents

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Bee Talents is a recruitment agency founded in 2015 in Poland, specializing in building and scaling teams for the tech industry through services like RPO, HR consulting, and recruitment training.

Employees

125

Founded

2015

Domain

Jobs

External application · ~5 min on Bee Talents's site

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