Bees~2mo ago

Technical Account Manager | LATAM

Brazil·São Paulomid

Customer SupportTechnical Account ManagerTechnical Support EngineerCustomer

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Quick Summary

Key Responsibilities

Ensure the right product and service are delivered to partners on time and according to commercial agreements. Act as the technical owner of assigned accounts , working closely with the Key Account Manager (KAM).

Requirements Summary

Proven experience in Project Management , Technical Account Management, TPM, or system implementation roles. Background in consulting, SaaS platforms, or system implementations. Strong problem-solving skills and customer-centric mindset.

Technical Tools

b2bproject-managementsaasstakeholder-management

Responsibilities

~1 min read

→Ensure the right product and service are delivered to partners on time and according to commercial agreements.
→Act as the technical owner of assigned accounts, working closely with the Key Account Manager (KAM).
→Support partners and internal teams on technical topics, escalating and coordinating with internal stakeholders when needed.
→Lead and manage implementation projects end-to-end, including timelines, priorities, dependencies, and risks.
→Monitor product performance and partner adoption, ensuring usage of best-in-class versions and tools.
→Track the full customer journey, from order status to daily ticket volume and operational performance.
→Manage post–go-live support, ensuring client sustainability through defined success KPIs and action plans.
→Translate commercial needs into technical requirements, serving as a bridge between business and technology.
→Build and maintain project documentation and governance.

Proven experience in Project Management, Technical Account Management, TPM, or system implementation roles.
Background in consulting, SaaS platforms, or system implementations.
Strong problem-solving skills and customer-centric mindset.
Ability to manage stakeholders with flexibility, influence, and resilience.
Comfort working in dynamic environments with high delivery expectations.
Advanced communication skills in English (written and spoken).
Spanish at an advanced level (mandatory).
100% availability to travel is required.

Acting as a PMO, owning project schedules and holding stakeholders accountable to agreed timelines.
Managing multiple projects simultaneously, often at different implementation stages.
Working under delivery pressure in complex, cross-functional environments.
Driving partner engagement and internal alignment after go-live through KPIs, action plans, and commercial demands.

You're proactive, dynamic, and highly organized
Thinks end-to-end, understanding both technical workflows and commercial impact
Thrives in client-facing roles and enjoys building long-term partnerships
Sees themselves as a connector between teams, systems, and business goals
You're motivated by growth opportunities, international exposure, and real business impact