Associate Technical Account Manager

(London-based: 3 days in office)

We're not your average benefits platform – we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.

Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.

As an Associate Technical Account Manager at Ben, you'll be the person our customers rely on when things get technical. You'll own a book of accounts, working alongside our CSMs to make sure customers are getting real value from the platform - and stepping in when things need fixing, explaining, or improving.

This role sits right at the intersection of customer relationships and technical problem-solving. You'll handle escalations, run enablement sessions, dig into recurring issues, and help our customers' admin teams feel genuinely confident using Ben.

We're building out our TAM function as Ben scales into enterprise. That means you're joining early, helping shape how we support our biggest customers, and growing your skills in an environment where there's real ownership from day one.

We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.