Operations Specialist - Betty Shop

Bulgaria·Sofiamid

OperationsOperations Specialist

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Key Responsibilities

Configure and manage shop items, rewards, and promotions using internal back-office tools, ensuring accurate setups, consistent item placement,

Technical Tools

OperationsOperations Specialist

~1 min read

Configure and manage shop items, rewards, and promotions using internal back-office tools, ensuring accurate setups, consistent item placement, and well-organized categories that follow established rules and requirements.
Support the planning, coordination, and execution of shop updates, initiatives, and releases, ensuring all changes are properly prepared before launch.
Collaborate with the Content team on new game launches and shop additions, while coordinating with CRM on communications related to sales, promotions, and other shop initiatives.
Monitor shop performance through regular reporting, analyze the impact of changes, identify successful and underperforming initiatives, and provide actionable insights to support continuous optimization.
Support experimentation by tracking results, evaluating outcomes, and identifying opportunities for improvement.
Maintain and update spreadsheets used as configuration backups and shop catalogs, ensuring data accuracy and reliable documentation.
Perform thorough quality checks before launching any changes, proactively identifying potential risks, inconsistencies, and edge cases to prevent errors.
Take accountability for mistakes, communicate issues transparently and promptly, and collaborate with relevant teams to resolve them effectively.
Identify opportunities to improve operational workflows, internal processes, and documentation to increase efficiency, accuracy, and consistency.

~1 min read

Exceptional attention to detail and a zero-mistake mindset
Strong spreadsheet skills (Google Sheets / Excel). Comfortable with formulas, structured tables, and maintaining data integrity
Highly structured, calm, and methodical working style
Ability to work with data, reports, and performance metrics
Clear communication and comfort asking questions when something is unclear
Strong sense of responsibility and ownership over delivered work
Alignment with a players-first mindset in decision-making and execution