IT Support Specialist (EITSAB)

The successful candidate will have demonstrated knowledge and expertise in handling service requests at a Managed Services Provider's Help Desk, and completing projects related to workstations, servers, printers, networks and vendor specific applications. As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks that would include handling project management of client system upgrades, inbound support calls, providing remote desktop support, configuring desktop PCs, and working with clients to resolve everyday IT support issues. Experience in Managed Service Provider (MSP) environments is a plus.

• Microsoft Desktop Operating System Support (Windows, 10, 11)
• Microsoft Server Operating System Support (Server 2016, 2019, 2025)
• Microsoft Active Directory, DNS and DHCP support
• Microsoft Hyper-V Support (Configuration and Implementation)
• Firewall Configuration and Support (SonicWALL experience a plus)
• Microsoft 365 Support
• Microsoft Office Desktop Application Support
• Malware and Anti-Virus Support
• Remote Support Tools
• VoIP Technology - FreePBX, Shortel, etc. – experience a plus
• Proficiency in Networking Protocols and VLAN configuration
• CCNA, MCSA, MCP, CompTIA, and/or other industry certification is preferred.

• You have 3 - 5 years applicable experience or equivalent relevant experience. A Bachelor's and/or Associate's degree in a related field is preferred.
• You have exceptional technical and interpersonal skills.
• You are customer service oriented.
• You can work in a fast-moving environment supporting small to mid-sized business clients.
• You can work independently to resolve network, server, desktop and application issues.
• You can assist small business clients with applications, connectivity, training and problem solving.
• You have strong written and verbal communication skills.
• You can lift and move equipment weighing as much as 50lbs.
• You must have a valid driver's license and be willing to travel locally during the workday.

• ConnectWise PSA
• Ninja RMM
• Axcient Backup and Business Continuity
• EDR Solutions
• Cyber Security SASE
• MXDR

At EnvisionIT Solutions, we are passionate about helping clients succeed through proactive Managed IT Services, advanced cybersecurity, and trusted strategic guidance. We have built a workplace culture centered on excellence, accountability, collaboration, and continuous improvement. Team members at EnvisionIT Solutions have the opportunity to grow their careers, expand their skills, and make a meaningful impact while working alongside a talented team dedicated to delivering exceptional client experience.

Albuquerque is a city rich in innovation, outdoor adventure, and cultural diversity. Ranked as one of the friendliest and most bikeable cities in the U.S., Albuquerque offers affordable living, a thriving professional community, and 300+ days of sunshine.

If you are excited to join a collaborative team, and develop your skills in a supportive environment, we encourage you to apply today!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.