Customer Experience Manager at Thousand Oaks

Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family. 

The Customer Experience Manager will serve as a community liaison and high-level resource for residents’ questions, concerns, and feedback and in accordance with the vision and expectation of the company. The CEM will partner with onsite management and staff to ensure a positive online reputation and overall resident satisfaction.  The CEM will ensure successful utilization of online reviews and resident surveys to identify and then communicate patterns, goals, and improvement opportunities on a regular and timely schedule.  Additionally, the CEM will monitor and manage resident events, rentable spaces, lease violations, resident complaints, and overall community appearance.  The CEM will also assist the leasing staff with the prospective leasing traffic to ensure everyone that walks into the office receives the highest level of customer service possible.

Job Responsibilities

·         Prolonged periods of sitting, standing, and walking

·         Must be able to lift to 50 pounds at a time