Binance
Binance6mo ago

AI Chatbot Product Manager

AsiaFull-time Onsite or Remotemid
Product ManagementData ScienceProduct ManagerAi Product Manager
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Quick Summary

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an…

Technical Tools
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Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
  • Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
  • Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
  • Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
  • Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.
  • Bachelor degree or above.
  • Must have product design experience in CS bot.
  • Have a good communication skills with multiple stakeholders.
  • Process strong data analysis and user insight skills.
  • Excellent problem solving and analytical skills.
    • Why Binance
    • Shape the future with the world’s leading blockchain ecosystem
    • Collaborate with world-class talent in a user-centric global organization with a flat structure
    • Tackle unique, fast-paced projects with autonomy in an innovative environment
    • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
    • Competitive salary and company benefits
    • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

    Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
    By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

    Location & Eligibility

    Where is the job
    —
    Location terms not specified
    Who can apply
    APAC
    Listed under
    Worldwide

    Listing Details

    Posted
    November 27, 2025
    First seen
    March 26, 2026
    Last seen
    June 8, 2026

    Posting Health

    Days active
    74
    Repost count
    0
    Trust Level
    33%
    Scored at
    June 8, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Binance
    Binance
    lever

    Trade Bitcoin, BNB, and hundreds of other cryptocurrencies in minutes.

    Employees
    3k+
    Founded
    2017
    Domain
    binance.com
    Jobs
    View 369 jobs
    View company profile

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    BinanceAI Chatbot Product Manager
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