Binance
Binance10h ago
New

Customer Service Business Process Specialist (Mandarin Speaker)

GlobalRemoteFull-time: Remotemid
Business Process SpecialistBusiness Analysis & Process
0 views0 saves0 applied

Quick Summary

Overview

Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery Manage CS enquiries and tickets,

Technical Tools
Business Process SpecialistBusiness Analysis & Process
  • Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery
  • Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements
  • Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions
  • Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction
  • Collaborate with cross-functional teams (e.g., Product) to design and execute CS-related process improvement initiatives
  • Be responsible for promptly attending to and managing any ad-hoc tasks or issues that may arise from time to time
  • Evaluate and track the impact of implemented changes to ensure alignment with CS goals and KPIs
  • Provide training materials, such as CS quizzes, and support knowledge transfer on updated processes and best practices
  • Assist in organizing and preparing for regular BU and internal meetings
  • Stay updated on industry trends and customer support innovations to keep CS operations future-ready
  • Fluent English and Mandarin communication skills
  • Proficient in office tools, incl. word and spreadsheets (Boffice/Gsuite)
  • Experience in CS operations and SOP management
  • Familiarity with Haodesk systems and internal communication workflows
  • Strong communication, data analysis, problem-solving, and collaboration skills
  • Open to flexible working hours and eagerness to take on new challenges and adapt to change
  • Location & Eligibility

    Where is the job
    Worldwide
    Fully remote, anywhere in the world
    Who can apply
    Open to applicants worldwide

    Listing Details

    Posted
    June 9, 2026
    First seen
    June 9, 2026
    Last seen
    June 9, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    74%
    Scored at
    June 9, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Binance
    Binance
    lever

    Trade Bitcoin, BNB, and hundreds of other cryptocurrencies in minutes.

    Employees
    3k+
    Founded
    2017
    View company profile
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    BinanceCustomer Service Business Process Specialist (Mandarin Speaker)