Binance1mo ago

IT Support Specialist

Ta' XbiexRemoteFull-time: Remotemid

Customer SupportSecurityIT & AdministrationIt Support Specialist

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Quick Summary

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users.

Technical Tools

Customer SupportSecurityIT & AdministrationIt Support Specialist

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join a fast-growing global technology organization operating at the forefront of digital innovation. We are building secure, scalable, and forward-thinking infrastructure to support teams across multiple regions and we’re looking for a proactive IT Support Specialist to help power our internal operations.If you’re passionate about technology, thrive in dynamic environments, and enjoy solving complex technical challenges, we’d love to hear from you.

Act as the first point of contact for Service Requests related to hardware, software, applications, and network issues

Troubleshoot and resolve incidents using available tools and best practices

Escalate and route incidents to appropriate teams when necessary while retaining ownership

Ensure incidents and service requests are resolved within agreed service levels

Maintain a strong security-first mindset in all support activities

Assist in defining and improving IT operating procedures and documentation

Contribute to internal knowledge-sharing platforms and documentation updates

Monitor systems and services, identifying trends and potential problem areas

Support IT Operations initiatives across multiple departments

Collaborate effectively with cross-functional teams to ensure seamless IT service delivery

Bachelor’s Degree in Computer Science, Information Systems, or a related field

Strong hands-on experience with macOS (OSX) and iOS devices