Customer Success Specialist - Boston

United States·Bostonmid

Customer SuccessCustomer Success Specialist

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Quick Summary

Overview

About BizzyCar BizzyCar is a fast-growing SaaS company transforming how automotive dealerships manage service operations. Our platform helps dealers streamline recall management, service scheduling, mobile service, and customer engagement—driving better outcomes for dealerships and a smoother…

Key Responsibilities

Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value Lead customer onboarding and training, including portal setup, configuration, and ongoing education Manage a portfolio of customer…

Requirements Summary

Bachelor’s degree or equivalent experience 2+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment Experience as a Customer Success Specialist or in a similar CSS role is a strong plus…

Technical Tools

customer-successcustomer-supportsaas

About the Role

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Responsibilities

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→Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value
→Lead customer onboarding and training, including portal setup, configuration, and ongoing education
→Manage a portfolio of customer accounts in a high-volume CSS environment
→Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
→Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
→Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements
→Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment
→Monitor customer support tickets and follow up to ensure timely resolution and satisfaction
→Help refine and improve Customer Success processes as the team scales

Bachelor’s degree or equivalent experience
2+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
Automotive or dealership experience preferred, but not required
Strong communication skills with the ability to lead customer conversations and presentations
Comfortable working with data and using insights to guide customer discussions
Highly organized with strong time-management skills
Curious, adaptable, and eager to learn new products and processes
Collaborative team player who enjoys working cross-functionally

Clear ownership of customer relationships and visible impact on retention and growth
Opportunity to grow with a scaling Customer Success team
A product that genuinely helps customers operate better and grow revenue
A team culture built on ownership, learning, and continuous improvement