Coffee Equipment Technician

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading.

As a Coffee Equipment Technician, you’ll own the performance and reliability of our store equipment — diagnosing and repairing machines in-store and in our workshop while executing detailed preventive maintenance to minimize downtime. Your work ensures every store can consistently deliver quality without interruption. You’ll communicate clearly through our platforms, travel locally to support stores , and operate independently in the field. Beyond repairs, you’ll help strengthen the systems behind our equipment program — refining maintenance schedules, supporting new installs and innovations, contributing to SOP development, and solving complex challenges as we scale. This is a full-time, field-based role that requires in-person service across various stores and at our Brooklyn repair shop. This role reports to the Specialty Equipment Service Manager.

• Diagnose and repair specialty coffee and beverage equipment both in-store and in our workshop
• Perform detailed preventive maintenance with adherence to checklists and documentation
• Communicate updates quickly and clearly using our web-based platforms
• Travel locally between stores as needed, sometimes on foot and other times using our company service vehicle
• Implement systems behind our repair and coffee equipment preventative maintenance schedules
• Collaborate with NSO and Training teams on installs and innovation for all form factors
• Support the creation of SOP’s regarding equipment for field leaders as well as future Blank Street techs across the globe
• Creative problem solve for unique issues and ambiguous challenges

• A friendly and enthusiastic team player with a passion for excellent customer experience
• Prior experience repairing commercial beverage equipment or other major appliances/electronics
• Strong mechanical aptitude and knowledge of hand tools for fine repairs
• Ability to quickly learn and use web-based platforms for communication, updates, and task-tracking
• Self-motivated and ability to work independently in the field
• Clear communication and documentation habits
• Strong organizational skills
• Basic familiarity with electrical safety and plumbing concepts
• Experience working in retail, restaurant, or hospitality settings

• Valid driver’s license
• Ability to lift 50 lbs unassisted
• Availability for weekend and off-hours work as required
• Occasional travel to our other markets