Communications and Knowledge Management Associate

Blink is growing, and our Patient Services Operations team is growing with it. We're looking for an Associate, Internal Communications & Knowledge Management who is passionate about keeping teams informed, aligned, and engaged, especially through periods of change and growth. In this role, you'll help shape how the department communicates internally, crafting the announcements, campaigns, and change messaging that keep teams connected to the information they need. You'll also create and maintain the knowledge base and documentation that support those communications, making sure what we say and what we document stay in sync.

• →Develop and deliver internal communications, including team announcements, newsletters, leadership updates, and program rollouts, that keep the team informed, aligned, and engaged.
• →Support change communications for new processes, products, and drug launches, helping teams move through transitions with clear, well-timed, and engaging messaging.
• →Partner with cross-functional stakeholders across product, operations, and leadership to translate complex or technical changes into clear, audience-appropriate messaging.
• →Maintain internal communication channels and cadence (such as team chat, email digests, and all-hands content) to help ensure consistent and timely information flow across the department.
• →Create and maintain knowledge base articles and standard operating procedures that give the team the latest information on new processes, products, and drug launches.
• →Keep content accurate and current by auditing and reviewing materials so both communications and documentation reflect evolving team needs, product details, and program changes.

• 1-2 years of internal communications experience, crafting communications for varied audiences with strong messaging and storytelling instincts
• Skill in creating visual assets (images, icons, graphics) that make communications more engaging and memorable; graphic design experience is a plus
• Advanced writing skills and an aptitude for formatting, clarity, and concision across both announcements and documentation
• Ability to distill complex information into clear, engaging messaging under tight timelines
• Strong understanding of customer service or patient support agent workflows and processes
• Strong attention to detail with a knack for accuracy
• Experience in pharmaceutical or another regulated industry is preferred