Compliance Operations Manager

The Manager will oversee the implementation of effective compliance operations strategies, streamline operational processes, and maintain the highest standards of integrity while managing risk in a fast-evolving regulatory environment for cryptocurrency and blockchain technology.

• →Oversee the day-to-day execution of FIU, EDD, Periodic Review, Transaction Monitoring, and Screening processes, ensuring full adherence to regulatory expectations and alignment with industry best practices.
• →In partnership with Compliance, Legal, and Product colleagues, scale operational mechanisms to manage productivity, improve quality, and contribute to best-in-class compliance operations.
• →Maintain key performance indicators (KPIs) to measure the effectiveness of compliance operations, including alert volumes, false positive rates, and investigation times. Utilize an in-depth understanding of metrics, reporting, and capacity planning to make informed, data-driven decisions.
• →Develop and deliver dashboards and reports to senior management, regulators, and other stakeholders.
• →Build and manage a global team of compliance professionals responsible for investigations, regulatory reporting, and supporting other ad-hoc strategic compliance initiatives.
• →Work closely across the Compliance team with MLROs and the Head of Financial Crimes Compliance, as well as cross-functionally with Product, Engineering, Data, Legal, and others.
• →Leverage technology to automate workflows, implement operational efficiencies, and enhance operational scalability as the business grows.
• →Provide training, mentorship, and career development opportunities for team members.
• →Foster a culture of compliance awareness, efficiency, and collaboration.
• →Act as a key liaison with regulators, auditors, and external advisors on transaction monitoring and sanctions compliance.

• →Proven track record of building and managing teams in a high-volume, SLA-driven operations environment, with direct accountability for headcount, performance, and output quality. Experience in a regulated financial services or fintech environment is required.
• →Familiarity with AML/CFT concepts including FIU, EDD, Transaction Monitoring, and Screening, sufficient to manage teams delivering them and partner effectively with Compliance leadership.
• →Demonstrated ownership of operational KPIs including alert volumes, false positive rates, and investigation times, using data and capacity planning to drive decisions.
• →Experience working to drive programmatic and operational efficiencies using automation and technology in a fast-paced, tech-driven environment.
• →Exceptional communication skills for engaging with regulators, leadership, and cross-functional teams.
• →Comfort working in a global environment across time zones.
• →Ability to balance regulatory compliance with business growth and innovation.