Technical Operations & Automation Specialist

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

We are looking for a Technical Operations & Automation Specialist to support a global technology community program. This role blends technical support, operational troubleshooting, scripting, and process automation into one highly impactful position.

This is not a traditional helpdesk role.

The ideal candidate enjoys digging into technical problems, identifying patterns, improving inefficient processes, and building smarter ways to work. You should be someone who naturally asks:

“Why are we doing this manually?”

You’ll work independently in a fast-moving environment where curiosity, ownership, and initiative are critical to success.

This is an excellent opportunity for someone looking to deepen their experience with AI-powered tooling, automation, developer ecosystems, and large-scale technical operations within a globally recognized technology environment.

• Manage and resolve technical and operational support requests for a global technology community program
• Troubleshoot issues involving account systems, permissions, workflows, and benefit fulfillment
• Investigate root causes using terminal interfaces, command-line tools, logs, and debugging techniques
• Identify repetitive operational tasks and create automation or scripting solutions to improve efficiency
• Support and optimize internal tooling, workflows, and operational processes
• Collaborate cross-functionally with program managers, operations teams, and technical stakeholders
• Contribute to knowledge base documentation, process improvements, and self-service resources
• Proactively identify gaps, inefficiencies, and opportunities for operational enhancement
• Help improve support experiences through AI-based tools and workflow automation

• Experience working in technical support, IT operations, DevOps support, systems administration, or similar technical environments
• Comfortable working with terminal interfaces and command-line tools
• Strong troubleshooting and debugging skills
• Experience with scripting or automation tools such as PowerShell, Bash, Python, or similar
• Ability to work independently with minimal oversight
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to prioritize work and manage multiple issues simultaneously in a fast-paced environment
• Demonstrated curiosity, initiative, and ownership mentality

• Experience supporting developer tools, cloud platforms, or enterprise technologies
• Familiarity with automation workflows or AI-assisted operational tooling
• Experience improving operational processes or building internal efficiencies
• Exposure to cloud environments, APIs, identity/access management, or workflow systems
• Prior experience supporting technical communities or large-scale user programs

• You proactively solve problems before they become escalations
• You identify opportunities for automation and operational improvement
• You operate with minimal direction and high accountability
• You balance technical troubleshooting with strong customer experience instincts
• You continuously improve workflows, documentation, and tooling

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location: Remote – USA (coverage required across Pacific and Eastern Time Zones)