Account Risk Quality Assurance Analyst

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.

We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?

• QA Evaluations: Conducts team audits/evaluations to ensure processes and procedures are properly followed. Follows strict deadlines for daily, weekly, and monthly audit due dates. Must meet audit quota. Assist operations in tracking, documenting, and reporting quality assurance scores
• Coaching Sessions: Offer feedback via verbal & written communication by conducting Coaching Sessions with Agents.
• Lead internal and QA team calibrations to identify opportunities for improvement. 
• Develop and execute executive updates and reporting on QA results
• Identify and raise potential gaps in our processes, training materials, content and recommend improvements while ensuring a consistent and optimal level of quality for all deliverables.
• Leverage QA process knowledge to lead in documenting and refining procedures and processes while developing and implementing coaching strategies for continuous improvement.
• Uphold the integrity and consistency of quality standards.
• Perform other job related duties as assigned.

• 5+ years of relevant experience in quality assurance, control or monitoring
• Excellent written and verbal communication skills
• Flexible, Proactive and able to multitask
• Ability to work in a fast-paced environment and adapt to projects and deadlines
• US Banking and financial experience

• 1-2 years experience working with both manual QA tools and external QA software vendors is preferred

• B.A. degree in relevant field is preferred or equivalent a plus