Wireless Network Engineer (L3/T3 Escalation)

We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high-visibility role, you will own the most challenging P1/P2 incidents, mentor L2 engineers, and drive the root cause analysis (RCA) that keeps our global infrastructure stable. This is a mission-critical position operating during US Eastern Standard Time (EST).

• →L3 Escalation Mastery: Act as the final escalation point for complex wireless issues across multiple global enterprise sites.
• →Incident Leadership: Own high-severity (P1/P2) wireless incidents end-to-end, leading technical bridges and coordinating with global stakeholders. 
• →Deep-Dive Troubleshooting: Resolve sophisticated issues related to Cisco 9800 WLC, client roaming, 802.1X authentication, and RF performance.
• →Proactive Optimization: Lead Root Cause Analysis (RCA) for recurring incidents to drive long-term network health and reduce downtime. 
• →Knowledge Leadership: Create and maintain high-level technical documentation, SOPs, and troubleshooting guides to mentor the L1/L2 teams.

• Expert WLC Knowledge: Deep hands-on experience with Cisco 9800 or large-scale AireOS environments.
• Protocol Authority: Solid mastery of 802.11 standards (a/b/g/n/ac/ax) and RF fundamentals.
• Network Foundation: Strong expertise in TCP/IP, DHCP, DNS, VLANs, and BGP/OSPF routing.
• ITIL Operations: Experience working within ServiceNow for incident, change, and problem management.

• Experience with Cisco DNA Center (Catalyst Center) or Prime Infrastructure.
• Proficiency with RF optimization tools like Ekahau or AirMagnet.
• Relevant certifications: CCNP Wireless, CCIE, or CWNA.

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.