Customer Service Representative

Pay range of $15-$17 hourly dependent on experience

Required hours of: 8:00am to 5:00pm EST M-F with 1 hour lunch break

Medical, Dental, and Vision Insurance plans available to full-time employees

Company Paid Life, & Short-Term Disability Insurance up to a specified amount 

+More options including Voluntary Life, Accident, Critical Illness and Hospital Indemnity Plans

401K Plan with Company Match

Paid Time Off and Paid holidays (after 90 days of service, in accordance with company policy)

Weekly Pay

Opportunities for career advancement and skill development

Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade.

Answering calls from customers with complaints, or other issues with products or services and directing them to the appropriate team lead to address.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information, and diffusing clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Understanding of company products, services, and policies.

Participating in ongoing training and other learning opportunities to expand knowledge of position, company’s products, and services.

Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc. 

Adhering to all company policies and procedures

Assist in other administrative duties as requested

High School Diploma or equivalent.

2-3 years of call center experience with telephone systems and technology.

English language proficiency required and bilingual for spanish is a plus

Strong and accurate typing skills with a typing speed of 50+ words/minutes required

Ability to pass a background check and pre-employment drug screening

Strong organizational and time management skills

Excellent communication and interpersonal abilities

Consistent focus on delivering professional customer service

Ability to multitask and remain composed in a busy office setting

This position requires working onsite at our  St. Louis office.  This is not a remote position.