Store Operations Coordinator

STORE OPERATIONS COORDINATOR

REPORTS TO: COMMUNICATIONS AND STORE OPERATIONS LEAD

STATUS: NON-EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas.  We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time. 

The Store Operations Coordinator provides administrative and coordination support for the execution of store operations initiatives by the retail operations team. The Store Operations Coordinator role is customer-centric and is sensitive to the needs of both our internal and external customers. This individual supports overall operations by resetting passwords, creating travel books and providing meeting support. This individual has a keen understanding that the Operations Team’s mission is to support our People, our Stores and our Store Support Center. 

Essential Duties and Responsibilities

• Executes administrative duties that support the stores and operations team:
• Preparing travel books for all Store Visits, resetting passwords, implementing new trainings, setting up new SMG accounts, etc., and any other administrative duties as assigned by Director of Retail Operations and Vice President, Retail and Store Operations.
• Updates distribution & store lists.
• Posts or distribute reports (MAR, BBCC, CA, etc.).
• Manages and ships the monthly mail pack.
• Orders and distributes Gift Cards for Boot Barn Bandit, contests, etc.
• Assists in planning, scheduling and preparing annual District Manager and Store Manager Meetings.
• Works with Store Support Center partners to ensure stores have necessary supplies such as name badges, credit card brochures, gift cards, etc.
• Models exemplary service and ensures Regional, District and Store Managers have the tools and resources to drive sales while maintaining exceptional customer service, operational excellence and overall profitability.
• Builds positive working relationships with Regional, District and Store Managers and brand partners to clarify priorities and support the needs of the business.
• Ensures all resources and tools are organized and accessible for the field teams.
• Works with outside vendors in support of providing needed items to the Field and Store Support Center.
• Performs any other duties that may be assigned by management

Qualifications

• Retail experience preferred
• Proven proficient knowledge of Microsoft Office applications (Excel, Access, PowerPoint, Microsoft Projects, etc.)
• Exceptional ability to coordinate and execute numerous tasks while meeting all deadlines
• Strong organization skills
• Availability to work flexible schedule, including evenings, weekends and holidays
• May require occasional overnight travel

Competencies

• Versatility
• Urgency
• Prioritization
• Initiative
• Organization
• Professionalism
• Results Orientated

Boot Barn Benefits & Additional Compensation Opportunities

• Competitive hourly rate.*
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.**
• Medical, Dental, Vision and Life Insurance.**
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.

**For eligible Boot Barn Partners

PAY RANGE: $21.00-$24.00*

*compensation varies based on geography, skills, experience, and tenure

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

[    ] Sedentary: Limited activity, no lifting, limited walking

[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking

[    ] Moderate: Mostly standing, walking, bending, frequent lifting

[    ] Arduous: Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content.  This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.

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