Account Management Director

Own revenue retention for existing merchants against the monthly plan.

Spot merchants at risk of leaving and act before they stop shipping.

Grow revenue from existing merchants through more parcels and more value-added services.

Set the right way to serve each merchant segment, from key and strategic accounts to startups.

Lead the heads, managers and team leaders who run each team.

Build the account management career path across three levels: account manager, senior account manager and key account manager.

Set clear monthly targets for account managers and run their incentive scheme.

Hire, coach and keep strong people, and manage performance.

Keep each team at a size that its leaders can manage well.

Assign merchants to account managers and keep each portfolio balanced in size and value.

Make sure every merchant who qualifies for an account manager has one.

Review portfolios often and move merchants between teams when their needs change.

Track retention, merchant churn and value-added services every week and every month, and explain any gap to plan.

Build the yearly plan for existing merchants and the team budget with Finance and HR.

10 or more years in B2B account management, customer success or key account management, ideally in logistics, e-commerce or payments.

5 or more years leading managers and large teams.

A track record of raising revenue retention and lowering churn.

Strong with data: sets targets, reads dashboards and finds the cause when results drop.

Experience setting targets and incentive schemes for account managers.

Fluent Arabic and English.

Experience selling value-added services to existing B2B customers.

Experience in a fast-growing company.

A university degree in business or a related field.