Senior Program Manager

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Bottomline is looking for a Senior Program Manager to grow with us in a Hybrid work environment out of our Portsmouth, NH office!

The Sr. Program Manager will contribute to driving critical projects and programs that directly support and impact our global community of internal team members by equipping them with the tools, technology and process to be successful in whatever they do.   

Our flagship solution, Paymode, is a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.  

• Managing technical programs and communicating with external customers  

• Articulate technical information to external clients and ensure they understand the benefit of the migration and collaborate with them during the migration journey.

• Ensure that every project/ program has SMART objectives/ KPIs in place and delivers to them.  Every project delivers on its business objectives on-time, on-budget, and with no stakeholder left behind or surprised. 

• Implement effective and efficient mechanisms, ceremonies, and tools for project planning, stakeholder analysis & communication plans, issue/ risk management, change management.

• Foresee dependencies, risks, and issues – build an understanding with your program team of the differences between these, demonstrate the effective management of all of them. 

• Lead by example in time management and meeting efficiency: design and demand efficient, concise meetings with the right people present that deliver good decisions and appropriate follow up communication.

• Lead by example in follow-through and execution. You are not the organization’s exclusive note-taker or admin, but if you are running a meeting/ program/ project, there is general acknowledgement that nothing will be/is dropped or overlooked. 

• Ability to tackle issues and remove blockers for the team. 

• Work effectively with a cross-functional team and ensure all stakeholders are informed about their tasks, deliverables, and dependencies.

• Communicate and over-communicate. There are no surprises on your projects. 

Key Attributes  

You are a results-oriented, problem-solving leader who can oversee and demonstrate the following:  

• Excellent planning and execution skills. You identify opportunities for synergy and integration, simplify complex processes. Anticipate and adjust for problems and roadblocks, drive to keep program on track in the face of risks and interruptions. 

• You define and drive multiple workstreams simultaneously with ease; this enables you to deliver cross-functional projects with both internal, external, and blended project teams. Your proficiency with project management practices, tools, and methodology to manage project scope, deliverables, schedule, risks & resources means you spend more time “doing” and less time “figuring out how to do” most project management tasks. 

• World-class time management skills. There will always be too much to do. You are adept at picking the right things to spend time on, and the right amount of “done” for any given task. You are scarily efficient at translating from meeting to minutes to action items to the meeting to resolve the action items to the communication of the decisions made as a result. 

• Outstanding communication skills. You are an intellectually curious, skilled inquisitor, tactful but direct. You are not afraid to push for clarity in all aspects of your project, and then to ensure that the resulting clarity is communicated with appropriate reach, frequency, and medium. Your communication is consistently articulate, focused, concise, and compelling, whether for an audience of peers or executive team members. 

• Technical experience. You understand the software development lifecycle implicitly and collaborate with developers, product managers, creative teams & IT professionals, both internal and external vendors. 

• Remarkable meeting facilitation skills – your meetings have objectives, agendas, the right attendees, and consistently move the project forward efficiently. 

• Bachelor’s degree in computer science, Information Technology, or a related field. 

• 5- 10+ years in program management in software development, financial services, data migration. 

• Demonstrated ability to define and manage large, cross-functional, complex projects from planning to launch in a remote, multi-zone work environment. 

• Experience with project management, best practices, agile development methodologies, portfolio wide analytics, decision making, and prioritization. 

• Excellent interpersonal skills, ability to develop important relationships with key stakeholders, outstanding conflict management skills; strong influence, negotiation, and presentation skills. Demonstrated communication style & presence to work effectively directly with executive teams.

• Excellent analytical skills; proven track record of good decision making and exercising sound business judgment. 

• Experience in business process engineering, implementation, and/or leadership is highly desirable. 

• Self-starter and willing to work in a fast-paced company.

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