Business Analyst

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

• →Collaborate with a wide range of stakeholders to identify, analyze, document, and prioritize business, functional, and non-functional requirements, ensuring alignment with project goals.
• →Lead feasibility studies and produce business models, business cases, usability requirements analysis, and evaluation to support strategic initiatives.
• →Identify and raise issues that could impact the execution of strategic, operational, or project plans, providing timely recommendations for resolution.
• →Communicate effectively with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure requirements are clearly stated, understood, and actionable.
• →Oversee end-user testing, tracking progress, and ensuring timely defect resolution to meet quality standards.
• →Present complex technical information in an understandable way to both technical and non-technical audiences, simplifying complex ideas to facilitate decision-making.

To understand business requirements and processes and identify business technology and/or process & information opportunities, working with business and Technology Services

 managers to develop, implement and maintain solutions which deliver business value within agreed timelines and budgets.

• Elicits, analyses, and documents requirements (business, functional, and non-functional)
• Works with key stakeholders to prioritize requirements most beneficial to the business
• Ensures compliance with Global Technology Services strategies, enterprise architecture, and best practices as well as all relevant local/regional/global governmental regulations
• Reinforce the project goals and objectives to prevent scope creep/gold plating
• Recommends solution options which directly impact the success of a project or initiative
• Effectively communicates with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure requirements are clearly stated, buildable, and testable
• Oversees the successful completion of User Acceptance Testing, tracking testing progress and defect resolution

• 3+ years business analysis experience
• Experience within an IT focussed role
• Experience with Waterfall, Hybrid, and Agile methodologies
• Experience with the software delivery lifecycle
• Proven success in improving the customer experience
• Experience working within a matrix structure
• Experience working remotely with globally scattered users and teams
• Experience influencing others with limited/no direct authority

• Use facilitation skills to encourage participation from all attendees
• Influence others to drive decisions and actions
• Use active listening skills to understand “real” issues/needs and build trust
• Leverage negotiation and conflict management skills reach agreements

• Ability to put the pieces together
• Inspire others to think creatively and identify innovative solutions
• Leverage holistic view of people, processes, and technology
• Use a structured approach to problem solving

• Demonstrate well prepared, stakeholder-focused written communications
• Adapt communication styles to the needs of the situation and the individual/audience
• Ensure comprehension of new concepts (lead demos, trainings, informal communications)
• Help others make the best decision based on appropriate criteria, such as: business need, opportunities, risk, compliance, and ability to achieve the desired outcome
• Present complex concepts in understandable terms to all levels in the organization

• Adapt to and embrace changing situations as an opportunity, rather than an obstacle
• Demonstrate an ability to learn quickly and willingly

• Foster a collaborative working environment
• Leverage an understanding of the organization to identify the most effective means of implementing a change

• Experience of Supply Chain Solutions
• Understanding of EDI and API concepts
• Understanding of Web, Mobile, and IoT concepts