Key Retailer Field Service Executive

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

• →Build and maintain senior-level relationships within retail organizations to position CHEP as a trusted partner, ensuring recognition of its full value proposition.
• →Identify and capitalize on opportunities to enhance customer supply chain performance, leveraging CHEP’s solutions to drive operational efficiency, sustainability, and innovation.
• →Develop and execute comprehensive account strategies, including joint business plans, to address the unique needs and growth opportunities of each retail partner.
• →Monitor key performance indicators such as customer satisfaction, profitability, asset productivity, and service levels, ensuring timely and accurate reporting of account performance.
• →Collaborate with internal teams (operations, logistics, finance, and customer service) to ensure the seamless execution of strategic initiatives and effective resolution of customer issues.
• →Lead cross-functional teams and provide guidance to field-based representatives, ensuring alignment with account goals and company objectives.
• →Act as the primary escalation point for complex customer challenges, coordinating with internal and external stakeholders to resolve issues and maintain high levels of customer satisfaction.
• →Drive continuous improvement by identifying opportunities for process enhancements and innovations that contribute to improved customer experiences and operational outcomes.

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

As a Field Service Executive (FSE) within the Key Retail team, you will play a critical role in managing and developing CHEP's relationships with key retail customers across the Netherlands. You will work in close partnership with a Key Account Manager (KAM), forming a dedicated customer-facing tandem responsible for delivering exceptional customer service, operational excellence, and commercial success.

While the Key Account Manager focuses on the commercial relationship and strategic account development, the Field Service Executive owns the day-to-day operational management of the account. You will act as the link between the customer, operations, supply chain, and internal stakeholders, ensuring that CHEP's assets move efficiently through the supply chain and are returned in a timely and cost-effective manner.

This role offers an excellent development opportunity for ambitious professionals who aspire to grow into a future Key Account Manager position.

• Serve as the primary operational contact for a portfolio of retail accounts.
• Build strong working relationships with customer operational teams and distribution center stakeholders.
• Collaborate closely with the Key Account Manager to deliver a seamless customer experience.
• Support customer meetings, business reviews, and performance discussions.

• Proactively monitor account performance against agreed KPIs and identify opportunities for improvement.
• Analyze customer and asset-flow data to identify trends, inefficiencies, and risks.
• Drive corrective actions to improve asset recovery, reduce losses, and optimize cycle times.

• Conduct regular visits to customer distribution centers and operational sites.
• Observe and assess operational processes related to CHEP asset handling.
• Identify opportunities to drive growth, improve asset efficiency, reduce losses.

• Proactively coordinate with internal teams including Supply Chain, Logistics, Finance, and Commercial Sales.
• Take ownership of resolving customer issues and driving actions to completion.
• Act as an internal advocate for customers while balancing business priorities.
• Contribute to a culture of continuous improvement within the broader Retail team.

In this role, you will:

• Develop trusted relationships with customers and operational stakeholders.
• Consistently improve customer KPIs and operational performance.
• Drive actions internally and externally to ensure results are delivered.
• Work seamlessly with your Key Account Manager as one customer-facing team.
• Demonstrate the capability and ambition to grow into a commercial account management role over time.

• Growth mindset
• Proactive, driven, independent, and accurate
• Ability to interpret data and translate insights into actions.
• Excellent communication and stakeholder management skills.
• Experience in customer-facing roles is a plus
• Ability to manage multiple priorities and work effectively across different functions.
• Strong problem-solving skills and a hands-on approach.
• Business insight and interest in technological trends
• Strong command of Dutch & English