IT Level 2

Candidate-Facing Job Description

Brevium is seeking an IT Systems Specialist to support the day-to-day technology operations of a healthcare SaaS company. This role combines employee technology support, identity and endpoint administration, hardware lifecycle work, documentation, and first-pass security and systems support.

This is not a ticket-queue-only position. Work is organized around operational responsibilities, business needs, and documented processes. Because Brevium operates in a regulated healthcare environment, technical work must be secure, documented, auditable, and performed with care for production stability.

• →Support employees with issues involving Windows devices, approved applications, accounts, access, connectivity, and common office technology.
• →Manage user and device lifecycle work, including onboarding, account changes, licenses, permissions, hardware assignment, offboarding, inventory, and secure disposal.
• →Perform routine administration and support across Microsoft 365, Entra ID / Active Directory, Intune, Autopilot, endpoint compliance, updates, and software deployment.
• →Review routine security and operational alerts, gather evidence, follow documented response procedures, and escalate issues that require deeper systems, security, or engineering involvement.
• →Maintain procedures, troubleshooting notes, change records, inventories, and compliance evidence; identify recurring issues and improve practical processes over time.

To ramp quickly, candidates should already be comfortable with the core tools and practices used in a Microsoft-centered business environment:

• Two or more years of professional IT experience supporting users, endpoints, or business systems.
• Strong Windows endpoint troubleshooting, hardware support, application support, and business-user communication.
• Practical Microsoft 365 and identity administration: users, groups, licenses, permissions, authentication, MFA, and access troubleshooting.
• Working knowledge of endpoint management concepts: device enrollment, software deployment, operating-system updates, compliance, and hardware lifecycle tracking.
• Basic network troubleshooting across DNS, DHCP, TCP/IP, VPN or remote connectivity, routing, firewalls, and common connectivity issues.
• Strong documentation habits and the ability to work within secure, documented, auditable processes.

Experience with Intune, Windows Autopilot, Microsoft 365, Conditional Access, Windows Server, or PowerShell will help a candidate become productive faster. Experience with endpoint security tooling or regulated environments such as healthcare, HITRUST, HIPAA, or SOC 2 is also valuable.

As proficiency grows, the role may assist with AWS, SQL Server, Linux, automation, DevOps tooling, backup validation, and disaster-recovery work. We do not expect expertise in every system on day one; we do expect sound troubleshooting, documentation, security judgment, and the ability to learn unfamiliar systems.