Business Analyst

• Innovation & Responsiveness: We push beyond legacy models with efficient, tech-led solutions built to scale and evolve.
• Trusted Performance: Security, compliance, and deep experience in delivering to demanding environments guides all we do.
• Mission Focused Expertise: From veteran leadership to cleared engineers, our people understand both the technology and the mission.

• Active TS/SCI clearance
• 3+ Years of Cyber Triage
• 3+ Years of Enterprise Performance Reporting
• 5+ Years of Escalations & Notifications Experience
• 3+ Years of Executive Presentations Experience
• 5+ Years of Incident Management
• High colocation, 70-80% onsite

• Experience supporting IT Operations, Enterprise Support, or Mission Operations environments.
• Experience working in Agile, DevSecOps, and cloud-based delivery environments.
• Knowledge of IT Service Management (ITSM) practices and operational governance frameworks.
• Strong analytical, communication, stakeholder engagement, and requirements management skills.
• Experience working within government or highly regulated environments.
• Ability to translate complex technical information into actionable business recommendations for both technical and executive audiences.

As a Business Analyst, you will play a critical role in the development and continuous improvement of an integrated Operations and Continuous Innovation Team (OCIT) supporting mission-critical software products and operational services across complex production applications. Serving as a key liaison between operational teams, technical stakeholders, program leadership, and government clients, you will ensure that business needs, operational performance, and product priorities remain aligned to mission objectives.

• →Analyze business and operational requirements across multiple programs and security enclaves.
• →Support Tier 1 and Tier 2 operational services through process analysis, reporting, and performance monitoring.
• →Define and maintain incident management, escalation, and notification procedures.
• →Monitor and report on operational metrics, SLOs, and service performance metrics.
• →Gather, document, and manage business, functional, and operational requirements.
• →Facilitate agile ceremonies, backlog refinement, prioritization, and stakeholder alignment.
• →Identify opportunities for automation and process optimization.
• →Investigate operational issues, perform root cause analysis, and recommend corrective actions.
• →Coordinate communications among government stakeholders, operational teams, and technical resources.
• →Prepare executive presentations for leadership review.
• →Attending and facilitating weekly/bi-weekly meetings with partner teams, including STEAM and client stakeholders.
• →Serving as a representative of OCIT processes, methodologies, and operational responses.
• →Monitoring, analyzing, and tracking issues, client feedback, bugs, enhancement requests, and operational concerns reported across both enclaves.
• →Managing communications and monitoring designated email accounts across both enclaves to ensure timely response and issue resolution.
• →Developing business process models, workflow documentation, standard operating procedures, and operational playbooks.
• →Supporting continuous process improvement initiatives through data-driven analysis and stakeholder engagement.
• →Providing executive briefings and presentations to communicate operational performance, risks, recommendations, and strategic initiatives
  
  

• Prospective candidates should have strong risk management skills, excellent communication, teamwork, and conflict management skills.
• The candidate must be analytical and effectively able to prioritize needs, requirements, and other issues.
• Ability to communicate and interact effectively at all levels of staff and management.
• Ability to exercise independent judgment, develop relationships, and obtain consensus among interested parties.
• Critical thinker with strong technical skills, diagnostic skills and problem-solving ability.
• Solid written and verbal communication skills to negotiate direction, drive projects and projects to successful conclusion and deliver knowledge to team members verbally and via clear designs, runbooks and technical engineering and exchange sessions.
• Self-starter, flexible, adaptable, collaborative and motivated to champion continuous improvement.
• Ability to develop peer networks across an enterprise to maintain technology awareness and to support resolution of problems.
• Ability to operate across traditional technical boundaries, comfortable working in the compute space as well as the storage space in an operational capacity.
• Technically curious and driven to learn new skills.

• Depending on project requirements, may be required to work within a compressed schedule; overtime should be expected when schedules demand it.
• Willing to travel, if needed.
• No Relocation.
• Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally.
• Must be able to multi-task and rapidly change priorities with limited notice.

When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.

Bridge Defense is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation and gender identity or expression, national origin or protected veteran status and will not be discriminated against on the basis of disability. If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact us at 202-436-9222.