Customer Success Manager, Search Marketing Analytics- London

United Kingdom·LondonFull-Timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

Shape the future of Search.

Technical Tools

Customer Success ManagerCustomer

Shape the future of Search.

About BrightEdge

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

This role requires 3 days a week, T-TH, onsite in our London office.

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.

Drive Business Outcomes — Turn customer data and digital marketing insights into strategies that improve brand visibility and business performance.

Analyze & Present Data — Analyze customer data, identify meaningful insights, and confidently present findings and recommendations to customer leaders and executives.

Translate Business Needs — Understand customer goals and translate them into effective platform workflows, reporting, research, and use cases.

Drive Adoption & Engagement — Lead customer sessions, train teams across divisions, and drive platform adoption through ongoing education and strategic partnership.

Expand Customer Impact — Build strong relationships, identify opportunities to increase platform value, and enable advanced AI-powered use cases that support long-term customer success.

5+ years of relevant experience managing multiple customer accounts, ideally in Customer Success, Digital Marketing, Analytics, or a related field

Bachelor’s degree required

Data & Business Acumen — Ability to uncover business needs, analyze data, develop insights, and present recommendations to customers and executive stakeholders

Platform & Project Management — Experience driving technology adoption, managing complex integrations, and partnering with technical and business stakeholders

Digital Marketing Expertise — Strong understanding of digital marketing with working knowledge of SEO

Analytics Experience — Enterprise experience with Tableau, Domo, Power BI, Adobe Analytics, or similar platforms

Competitive salary and bonus

Comprehensive benefits (including BUPA healthcare)

Fully stocked kitchens

Social events

Opportunity to expand your experience and knowledge

Smart and fun colleagues

Central Birmingham location

Working in a fast-paced environment where you can make a difference

How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.

How we work