Site Service Engineer - Ireland

CorkFull timemid

Service EngineerSkilled Trades & Field Services

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Overview

RETHINK MANUFACTURING The only way to ignite change is to build the best team. At Bright Machines®,

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Service EngineerSkilled Trades & Field Services

RETHINK MANUFACTURING

The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.

Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to create the factory of the future, we’d love to speak with you.

ABOUT THE ROLE

Location: Cork, Ireland

Title: Site Service Engineer | Site Automation Engineer

The Site Automation Engineer owns the performance and reliability of robotic assembly systems deployed at a major customer site. This role serves as the primary technical interface between the customer, manufacturing partners, field teams, and Bright Machines’ remote experts. You’ll use live data, diagnostic tools, and hands-on automation and robotics troubleshooting to resolve hardware and software issues, drive continuous improvement, and ensure high system uptime. Strong communication, customer focus, and experience in automated manufacturing environments are key to success.

You will be responsible for multiple robotic assembly systems deployed to a major tech customer
You will be interacting with customer and customer manufacturing partner about performance of our equipment
You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development
You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads
Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
Maintain status reports at various levels of detail and synthesis
Educate and train customers on device operation, maintenance, troubleshooting and repair
Provide excellent customer service, actively listen to customer concerns, and address issues
Travel up to 25%, mostly for training with possible support of other EMEA sites
Be able to work on 2nd shift

5 or more years in a customer-facing technical role
Experience in an automation and robotics environment
Associate's Degree (Mechanical or Electrical), Bachelor’s Degree preferred
Automation, robotics, and PLC experience
- Robotics preferable: FANUC IR + FANUC DCS knowledge
- PLC preferable: Beckhoff PLC
- Experience using Vision systems for inspection and point of interest interpolation
  - Preferable MATROX and COGNEX
  - General understanding of vision systems and optics
  - Experience with labeling applications
    - Industrial printers
      - Preferable: HERMES and ZEBRA
      - Understanding of complex programming (nested recipes)
      - Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes
      - Technical documentation experience (reading, creating, editing)
        
        Understanding of electrical and pneumatic documentation
        
        Understanding of 2D and 3D mechanical documentation
        
        Basic skill/experience with 3D CAD software
        
        Preferable: SolidWorks
        
        Ability to repair and maintain mechanical systems
        
        Self starter with ability to work productively with minimal supervision
        
        Calm, collected demeanor and commitment to customer service
        
        Good reporting, data collection, and analysis skills

Experience in an electronics manufacturing environment or similar
Familiarity with code, command line interfaces, and can find your way around a LAN. (Production-style coding is not required)