Broadband Field Service Intern – Spring Semester 2027

 

• Installs, activates, verifies, and maintains fiber optic cabling, customer premise copper/fiber cabling, and wireless network infrastructure to service our customers in accordance with all communications industry and company standards.

• Mount and test wireless CPE (customer premise equipment) as required and maintain all necessary plant documentation. Determine optimal location and pathways to install exterior Internet antenna based on signal strength and best line of sight to access point. Install external antenna on customer roof or other exterior surface in residential and commercial applications.

• Run fiber jumper or other provided cable from external NID to the internal network equipment. Including cabling via wall fish, terminate cable ends, and perform verification testing according to company standards.

• Internal cabling installation may include Category 5/6 twisted pair, fiber optic, and various telephone grade wiring.

• Customer premise equipment installations may include ONTs, Wireless CPE, Network Routers, Wireless Access Points, Ethernet Switches, Video Digital Media Players, Telephone Channel Banks/ATA units, and other devices utilized to deliver services to our customers.

• General project assistance as required to Voice, Data, Video, Fixed Wireless, and Fiber Passive Optical networks projects.

• Perform troubleshooting of customer Broadband services.

• Assist customers in understand how to use the various Broadband service.

• Perform equipment and service testing and verification for the Voice, Data, Video, Fixed Wireless, and Fiber Passive Optical networks.

• Assist with site surveys for equipment deployment.

 

• Knowledge of appropriate wireless and fiber networks, products and protocols.

• Computer and Network troubleshooting skills.

• Problem solving skills.

• Interpersonal skills.

• Communication skills.

• Customer Service skill.

• Mentoring/Coaching skills.

 

• Candidate working towards Bachelor's or Master's degree in Networking, Information Technology, Computer Engineering, or equivalent discipline.

 

• Basic user experience with Microsoft Excel, Word, and Access applications.

• Understanding of Windows Server and Active Directory would be a plus.

• Understanding of layer-2 switching and layer-3 routing is a plus. Virtualization and Storage Area Networks is a plus.

• With any type of technical understanding, we can train the individual for what we need.

 

Our Broadband Network intern program can provide participants with opportunities to work with state-of-the-art technologies and gain valuable experience in the IT and Service Provider fields. Coupled with academic educational training, this hands-on experience can provide students with a competitive experience edge when competing in the workforce or continuing their education.